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TVs and boxes that do not support the 8k-mode

Here is the list from Digital UK of boxes and sets that will not receive Freeview after switchover is complete

Here is the list from Digital UK of boxes and sets that will no
published on UK Free TV

If you use one of these to watch Freeview, or are hoping to after switchover happens in your region, you will need to get a new Freeview box at switchover.

ONdigital/ITVdigital branded set top boxes

Nokia Mediamaster 9850T; Pace DTR730 and DTR735, Philips DTX6370, DTX6371 and DTX6372; Pioneer DBRT200 and DBRT210, Sony VTX-D500; Toshiba DTB2000.

If you have any of these you will need to recycle it and get a new box.

Freeview branded set top boxes

Fusion FRT100*, Pace DTVA-T "Wedge Adaptor", DT210F*, Samsung SIRU200i (Without M suffix).

Freeview, ONdigital and ITV branded integrated digital television sets

Alba ONdigital sets, Bush ONdigital sets.

Hitachi 28WDDODTN, 32WD40DTN and D36W840DTN; Panasonic TX-28DT2, TX-32DT2, TX-28DT30*, TX-32DT30*, TX-36DT30*, TX-36DT35* and TX-32DH40*; Philips 28DW6734, 32DW6834, 32DW9625, 28DW6557* and 32DW6557*.

Sanyo CE28DFN1-B, CE32DFN1-B, CE28DFN2-B, CE32DFN2-B, CE32DFN2BK-B, CE28DWN1-B, CE28DFN3-B-00, CE32DFN3-B-00, CE30LD3-B,CE30LD3BK-B, CE27LD3-B, CE23LD4-B, CE23LD4W-B, CE27LD4-B, CE27LD4BK-B, CE32LD4-B, CE32LD4BK-B, CE27LD5-B and CE32LD5-B.

Sony 28DS60, 32DS60, 28DS65, 32DS65, 28DX20, 32DX20, 28DX30, 32DX30, 28DS20, 32DS20, KP41DS1, KP51DS1, KP51DS2, KP41DS1, KP51DS1, KP51DS2, KD28DX40*, KD32DX40*, KD32DX100*, KD32NX100*, KD32NX200*, KD36NX200*; Toshiba 28WT98B, 32WT98B, 28ZT29B, 32ZT29B, 36ZT29B, 42WT29B, 50WT29B and 57WT29B.

All these sets can be upgraded - contact the supplier (numbers below) to add a Freeview box to the set.

Boxes that do not support both 2k and 8k modes

Some boxes are having problems during switchover supporting both modes at the same times:

  • Sharp TU-R160H
  • Humax 9200T
  • Thomson DTi 1000

The workaround appears to be to add the "8k" channel manually (C62 for Selkirk, for example) and then to do this procedure after switchover is complete: My Freeview box has no EPG, is missing Film4, Channel 4+1, no sound on ITV3 or the channel line up is wrong - - independent digital television and switchover advice, since 2002

This is on top of the boxes that could not cope with the changes to the Network Information Table (NIT): Daewoo DS608P, Labgear DTT100, Triax DVB 2000T, Portland DP100 and these VCR/STBs: Daewoo SV900, Bush IDVCR01

Helpline numbers

  • Alba 0871 230 1777
  • Bush 0871 230 1777
  • Daewoo 0870 100 2525
  • Hitachi 0870 405 4405
  • Humax 0870 247 8800
  • Nokia 0845 045 5555
  • Pace 0870 120 1910
  • Panasonic 0800 169 3012
  • Philips 0870 900 9070
  • Pioneer 0330 123 1240
  • Sharp 08705 274 277
  • Sony 08705 111999
  • Thomson 01443 220220
  • Toshiba 0115 976 6958

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Thursday, 5 April 2012
5:09 PM

i have ferguson fdt500,can anyone help wth retune?

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malcolm's 1 post GB flag
8:12 PM

I have a samsumg le32c450 tv and i am not recieving bbc1 bbc3 bbc 3 or bbc news i have tried retuning and nothing my postcode is tw3 1pp

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boo's 1 post GB flag
boo's: ...
Friday, 6 April 2012
paul dommersen
11:37 AM

I have an integrated freeeview bush tv.iam unable to retune as each time i go to retune i get the no signal sign. i can get itv and other networks but not bbc 1and 2.other than getting a new set please advise a solution to problem

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paul dommersen's 1 post GB flag
roy privett
12:58 PM

I have a Ferguson FTV set top box with a modulated output as my Pye TV has no scart sockets. This worked perfectly on Freeview prior to last wednesday when the BBC 1 and BBC2 signal was lost I retuned the box as suggested but stil cannot get BBC1 and BBC 2, But I can get ITV 1 on the first three channels of the box. Why is this and will things improve when Phase 2 is implemented on April 18th?

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roy privett's 1 post GB flag
Malcolm Prior
6:07 PM

My postcode is EN37HZ. I successfully retuned my Phillips DTR 220/05 with all previous TV and Radio stations still available, but 2 or 3 times a day I am losing some stations or finding I am unable to switch between tv and radio and have to repeat the whole retuning process. Is this to be expected until switchover is complete, or do I have a specific problem?

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Malcolm Prior's 2 posts GB flag

8:51 PM

Malcolm Prior: You should carry out a reset on your box just in case that the tuners memory is overloaded by attempting to store more channels than its technically capable of doing, this accessed by pressing - "Menu" and highlighting "Box settings" then highlight "restore factory settings" and press OK.

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jb38's 7,179 posts GB flag

9:00 PM

roy privett: This can be caused by one of two separate reasons, the first being that the signal being received is excessively strong to the extent that its blocking the tuner, post code required to verify if this is likely to apply or not, and the second reason being that your Ferguson Freeview box cannot respond to the new 8K operating mode that the BBC transmitter is now on, which of course come the 18th the other channels will be as well.

Maybe you could indicate the exact model of the box as well as your location, or somewhere very near to!

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jb38's 7,179 posts GB flag

9:34 PM

boo: As you are only located at 12 miles away from Crystal Palace its possible that this "might" be caused by signal overloading, so if you have access to a set top aerial connect that into the set and carry out a re-tune.

Needless to say, that if you have any type of booster in line then by pass it, as if this did apply and you by passed it then a set top aerial test would be unnecessary.

By the way, if you do get the BBC channels it doesn't matter what like any other channels might be, as its only a BBC test.

Give an update on results, but should this not make any difference then it could be an issue concerning the actual TV which I am unable to check at this present time, but give an update on the result of the test suggested.

Another point being that provided you aren't in a basement environment then a piece of wire of about 8 inches long pushed into the inner part of the aerial socket is a good substitute for a set top aerial, but only when at the sort of distances from a high powered transmitter such as applies in your own situation.

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jb38's 7,179 posts GB flag
Saturday, 7 April 2012
Malcolm Prior
10:13 AM

Malcolm Prior:JB38 thanx for your answer, but what you suggest is exactly what I have been doing 2 or 3 times a day to restore the 3 or 4 stations, usually BBC, for which the signal fails after having been fine for a few hours.

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Malcolm Prior's 2 posts GB flag
Malcolm's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage

11:23 AM

Malcolm Prior: The only reason for me having suggested a "reset" is, that if a plain retune is carried out in some TV or boxes this doesn't necessarily blank out everything stored in the tuners memory and is inclined to add to it, and lost channel problems are frequently caused by this not having been done, especially in boxes of older design.

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jb38's 7,179 posts GB flag
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