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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Wednesday, 7 May 2014
Frederick Hawkins
10:47 AM

Why dos the sound keep going off (52.5679,-1.9793) 

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Frederick Hawkins's 2 posts GB flag
Frederick Hawkins
10:49 AM


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Frederick Hawkins's 2 posts GB flag
Wednesday, 14 May 2014
10:25 AM

I recently refixed my sky dish in same position on front of house after changing cladding.Since then I am unable to get various channels, poor reception on others but perfect reception on other channels any ideas please all cables are original

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JeffW's 1 post GB flag
Andrew Toomer
3:13 PM

What range of signal say min to max is a normal range for tv mV or dbs.

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Andrew Toomer's 2 posts GB flag

4:22 PM

Andrew Toomer: The levels recommended for DTT reception are between 45 to 65 dBuV, however in practice 6dB should always be added above the minimum level to allow for variations in signal strength thereby making the minimum level 51dB, and so the target levels should be between 51dB - 71dB.

It should also be noted that erratic reception can be expected if the minimum signal level falls below 45 dBuV, whereas on the other hand care must be taken to ensure that the level does not exceed 80 dBuV or this is liable to result in picture problems being seen such as severe glitching / freezing or indeed a blank screen due to the excessively high signal level triggering instability in the tuners RF input / mixer stage.

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jb38's 7,179 posts GB flag
Andrew Toomer
5:27 PM

Andrew Toomer:
Thanks for the info and quick response.
Great. thanks jb38

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Andrew Toomer's 2 posts GB flag
jamie stevens

6:08 PM


Another thing that needs to be considered will be the signal quality.

This is just as important as strength, your strength levels do not matter as long as they are within the spec mentioned by JB38, however the signal quality is critical. This can be measure using a spectrum analyser.

You can have perfect signal strength and still get poor quality reception meaning you will still have problems.

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jamie stevens's 207 posts GB flag
jamie's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Monday, 19 May 2014
11:19 PM

We cannot get any sign_l for horror channel 319 why ?

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sarah's 2 posts GB flag
Tuesday, 20 May 2014
Brian M. Leahy
11:33 PM

I keep losing subtitles and unless the TV is stuffed it must be the transmitter and it means that as a deaf person the channel I may want to watch is of no use to me. Is this a common problem?

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Brian M. Leahy's 14 posts GB flag
Brian's: mapB's Freeview map terrainB's terrain plot wavesB's frequency data B's Freeview Detailed Coverage
Wednesday, 21 May 2014
Claire Butland
12:13 AM

Hi, I have a new led 42" TV and new TV outdoor ariels were added to our very small block 2/3 yrs back, my picture was perfect, it dosnt have smart TV but I was happy to pay £600 for good quality, anyway a carpenter put my TV on the wall last week and the picture isn't good, it's patchy and bit distorted at times, he checked wires thousands of times and even bought gold fittings ( femail to mail) to no avail, he unplugged ariel to move it and then shockingly the TV worked without ariel plugged in, I was informed by another that it's the fm ariel ? Anyway it was still same patchy reception, it's like it's not connecting to the outside 1 as otherwise it would be good? Please help as I can't waist any more money

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Claire Butland's 4 posts GB flag
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