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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Tuesday, 22 March 2011
Mike Baines
8:37 PM

Hi I wonder if you could shed some light on a problem I have. Last August I bought a Hitachi HDR165 freeview pvr running v1.6 software. I have turned on the automatic update for o.a.d but as of yet no updates. I understand the latest version of software is v3.4, any Ideas?


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Mike Baines's 1 post GB flag
Wednesday, 23 March 2011
12:59 AM

is it possible to run several Tv's off one Sky Box?

many thanks

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Raymond's 1 post EU flag

10:27 AM

Briantist: A new frequency as opened up on Eurobird 1. The details are, 12726, V, DVB-S2, QPSK, 27500, 3/4. It is a HD channel and at the moment it is showing a testcard with BT Tower 1080i50 in the bottom right-hand corner. It is identified by its SID number 54515.

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NottsUK's 345 posts GB flag
1:49 PM

As of 22/03/2011 I've lost all the BBC channels on MUX 1 from the Black Hill transmitter. Rescanning etc fails to find them. I've not changed anything and there are no issues with trees etc. Has my aerial developed a fault or is there any thing else I can check ? Thanks for any help.

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mike's 2 posts GB flag
mike's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Friday, 25 March 2011
rick steele
8:05 AM

Hiya , i'm experiencing a signal fault , the message say's that no signal is being received , i've checked the connections and been thru all of the procedures that you recommend. Any ideas , also can i check to see if i have a signal into the box , that is to make sure that i don't have a break in the cox-ax?

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rick steele's 2 posts GB flag
rick steele
8:16 AM

hiya ' is there a way of checking the signal into the sky plus box ? . The reason i ask is that i've had to joint my co-ax behind a skirting board , the system now says that no signal is being received , this after 6 mths of trouble free viewing . The question is , cable fault or box fault?

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rick steele's 2 posts GB flag
Saturday, 26 March 2011
11:06 AM

19 Mar

Dear Miss Washington

Reference CAS-656649-N7DWRJ

Thank you for contacting the BBC about your television reception.

As you may be aware, the Bretch Hill transmitter is a relay of the main Emley Moor site, which is currently running on reduced power. This means that your general signal will be weaker and susceptible to disruption by the weather more than usual.

Work is currently scheduled to continue at Emley Moor until 25 March however it isn't scheduled everyday and generally only during non-peak viewing hours (8am-6pm).
You can find details of current engineering work and known faults by visiting the links provided:

Digital UK - Planned Engineering Works

BBC - Help receiving TV and radio

I can only ask for your continued patience with regards to this matter.

I hope this helps to clarify the situation for future reference and thanks for taking the trouble to contact us.

Kind Regards

James Kelly
BBC Audience Services

How much patience does one need? I am stillwithout channel 4 and the other three channels are just a snow storm.

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Pauline's 6 posts GB flag
2:46 PM

found a bad connection in the aerial cable - problem solved !

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mike's 2 posts GB flag
mike's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 27 March 2011
4:08 PM

Thanks Penny for your reply (17.03.11) I'm not quite sure what you mean about the loop of aerial wire? I'm desperate to get a good signal from the aerial socket in the bedroom... Could you, or someone else, explain in a bit more detail? Maplins are useless! Thanks in advance

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Neil's 6 posts GB flag
Wednesday, 30 March 2011
4:34 PM

grundig GUD300HD receiver location leicester
transmitter waltham new digital aerial fitted
march 30th retuned receiver tells me there are
two east midlands transmitters which ever I
choose either BBC or ITV stations are missing
have tried first install without aerial attached and now given up Any ideas
kind regards

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phil's 1 post GB flag
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