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Comments
Tuesday, 28 February 2017
S
StevensOnln1
10:20 AM

eden: You should be able to cancel Sky if you are still within the cooling off period, however if you've had it for a month then you are probably outside the cooling off period and will be stuck with it for the length of the minimum term that you agreed to when you upgraded to Sky Q. I doubt Sky would refund the subscription charges you've already paid as you've already had the use of it for that time. You can watch BBC iPlayer on your laptop at BBC iPlayer . Netflix is a subscription service which offers many different movies and TV shows but has nothing to do with watching programs on BBC iPlayer, ITV Hub, All4, My5 or any other service.

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StevensOnln1's 571 posts Gold Gold GB
M
MikeB
10:54 AM

eden: I think you should perhaps talk to Citizens Advice and then Sky, but we can lay out some basics for you, although my knowledge of Sky is very limited.

You had Sky multi-room, and Sky have convinced you to upgrade it to Sky Q. I dont know what they did with your dish, but since Sky Q has a lot of extra tuners, they might have just upgraded it.

By the sound of it, all you actually want is to just watch normal Freeview channels (is there any particular reason you wanted or got Sky in the first place?), plus stuff like Iplayer, and possibly the chance to record stuff as well.

I would certainly advise you to keep your TV - watching TV on a 15in laptop screen is rubbish, and in any case, if you want to use Iplayer, your going to have to pay for a TV licence anyway (there is a discussion about this right now!).

Unless you really want to use Sky, then you could either just use an aerial (if you have one) and a recorder, or carry on using your dish, and just get some like a Humax Freesat recorder, http://www.johnlewis.com/…lack , which just fits to your dish in exactly the same way as your current Sky box, and also allows you to watch Iplayer, etc. At about ?200, thats a good machine, easy to use, and is of course just the cost of the box - other than your TV Licence (which you'd be paying anyway), you'll pay nothing for any subscription, etc. If you want Netflix, thats possible as well with that recorder, but of course you will pay a monthly subscription.

Sky dont have their own broadband network - they rent it from BT or possibly another provider, so as long as a company can supply you, you can go anywhere. Often the biggest problem with changing broadband supplier is that you've got to change your email, plus the possibility that they cannot get you what you need, but there are lots of companies around. I understand that Plusnet (actually owned by BT) is good for service, and at least contact them to find out costs and their packages.

I would go to Citizens Advice, and explain to them what happened, and take your paperwork from Sky along. They might be able to help you, especially if you've possibly been mis-sold a package by Sky, or its one thats not right for you.

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MikeB's 2,107 posts Platinum Platinum GB
MikeP
8:55 PM

Eden:

Further to that said by StevensOnln1 and MikeB, you can watch programmes via the internet if your TV is a 'smart' type and your broadband is reasonably fast, anything over 8 Mbps would be good for SD but faster is usually needed for HD.

Note that to watch any programmes live on a TV set requires a TV Licence, see Official TV Licensing website - Home and Official TV Licensing website - Home check-if-you-need-one. It does not make any difference if you use an aerial, a dish or the internet.



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MikeP's 1,357 posts Gold Gold GB
Friday, 3 March 2017
S
scott dunbar
2:40 PM

I'm using my old sky+HD box for viewing Freesat but with no recording facility.
How do I connect a dvd player to record tv programs? Presuming that it will!

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scott dunbar's 1 post GB
M
MikeB
3:03 PM

scott dunbar: A DVD player is just that - a player. It wont record. If you want to use the Sky box to record to a VCR/DVD recorder, then the manual should tell you how to set it up.

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MikeB's 2,107 posts Platinum Platinum GB
Monday, 3 April 2017
M
May
10:48 AM

I am trying to use sky box but screen says no satellite signal is being received? Can you help?

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May's 1 post GB
S
StevensOnln1
7:36 PM

May: Check the cables from the dish are securely attached to the back of the box and that they aren't damaged on their path to the dish (if it is possible to follow them). If the cables look ok, unscrew them from the back of the box and check that no strands of the outer metal braid are touching the centre pin causing a short circuit.

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StevensOnln1's 571 posts Gold Gold GB
Thursday, 13 April 2017
C
Colin Powley
9:43 PM

I am on free sat and I have a sky + box and I want to record thing on to a VCR how do goo about setting it up

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Colin Powley's 1 post GB
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