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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

All questions
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In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
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I have a Panasonic TV with integrated Freeview how can I record Freeview channel4
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I have split the signal from my satellite dish and now nothing works.6

Wednesday, 10 May 2017
8:43 PM

paul: Sky can't turn off any free to air channels. If it is affecting two different boxes then you have a fault with either your dish or cabling. Start by turning off each Sky box at the mains and unscrew the satellite cables at the back and check that there are no strands of the outer screening braid touching the inner connector causing a short circuit, then reconnect the cables and turn each box back on and wait 5-10 minutes for the box to go through its startup process. If your channels haven't returned then follow the route of the cables from the box to the dish, looking for any signs of damage.

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StevensOnln1's 1,811 posts Gold Gold GB
Saturday, 22 July 2017
ian thomas
3:25 PM

i watch freeview through my sky dish but cant get subscirbed bt sportsince i had a a new sky hd box its say i have the wrong card.

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ian thomas's 1 post GB
7:22 PM

ian thomas: You don't watch Freeview through a Sky dish as Freeview is broadcast from ground based transmitters which are received via an aerial on the roof (or sometimes in the loft) and cannot be received by a Sky dish (which receives signals broadcast from satellites orbiting above the equator). I think you really mean that you are using the Freesat from Sky service (i.e. a Sky box without a subscription). Have you tried pairing your viewing card with the new box from the menu? Have you tried contacting BT's customer services?

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StevensOnln1's 1,811 posts Gold Gold GB
Thursday, 8 March 2018
J moore
10:25 PM

I can get all channels but tonight il cannot get any nat geographic

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J moore's 1 post GB
Sunday, 15 April 2018
12:32 PM


You post has nothing to do with TV reception. Kindly stop wasting our time.

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MikeP's 2,102 posts Platinum Platinum GB
Monday, 16 April 2018
12:33 PM


Mendip uses 6 multiplexes, see Coverage Checker - Detailed View for details.

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MikeP's 2,102 posts Platinum Platinum GB
Thursday, 31 May 2018
Moira Keogh
11:08 AM Penzance

Since approx 9.45pm last night we are not receiving and channels other than BBC I've checked with others in the village and its the same for everyone it seems? Our mast is in St Just our postal code is TR19 7DW what's going on????

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Moira Keogh's 1 post GB
Moira's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Tuesday, 3 July 2018
margaret cochrane
1:08 PM

my sky box comes up as no signal message I am not with sky anymore but I thought I could still use my box for recording ?

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margaret cochrane's 1 post GB
2:37 PM

margaret cochrane: Sky+ boxes only allow you to record if you have an active subscription. However you can still watch all of the free channels. Have you checked for any loose or damaged cables or connections behind your Sky box/TV and at your dish (if you can safely access it)?

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StevensOnln1's 1,811 posts Gold Gold GB
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