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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



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Comments
Wednesday, 12 January 2011
H
Homer Jenkins
3:02 PM

@Corrine,
If you are a SKY subscriber and the equipment is over 12 months old, it is up to you to get the problem fixed. As BOTH boxes have a problem, I would suggest the problem is with your dish (may require re-alignment/new LNB) - although older Thomson/Grundig SKY boxes had bad power supplies which fail (usually with the loss of SOME channels, eventually giving a "No Sat signal being recieved" error message. these power supplies can be repaired (I've done a couple myself). Hope this is of some help.

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Homer Jenkins's 1 post GB flag
Friday, 14 January 2011
S
scott
3:59 PM

hi , when i record on my sky+ box the channel i am recording is fine but every other channel states "no signal being received" any ideas.

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scott's 4 posts GB flag
Briantist
sentiment_very_satisfiedOwner

4:17 PM

scott: Check your second satellite input. Do this with the power off.

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Briantist's 38,910 posts GB flag
S
scott
4:28 PM

checked second input and it states there is no satellite signal.when i am not recording every channel is fine.

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scott's 4 posts GB flag
Briantist
sentiment_very_satisfiedOwner

4:36 PM

scott: Yes, the second tuner is only used when it is required. You need to find out what is preventing your signal getting to the second input. With the power off.

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Briantist's 38,910 posts GB flag
S
scott
4:41 PM

sorry briantist don't understand what you mean.

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scott's 4 posts GB flag
Briantist
sentiment_very_satisfiedOwner

4:56 PM

scott: There must be some reason for you having a "no signal" on the second input.

As there are two connections and two cables connecting up, a visual check might reveal what the problem is as they should be identical in every way.

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Briantist's 38,910 posts GB flag
S
scott
5:14 PM

had a look ,both connections are identical,nothing obvious

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scott's 4 posts GB flag
Briantist
sentiment_very_satisfiedOwner

5:43 PM

scott: If you swap them over, what happens?

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Briantist's 38,910 posts GB flag
Saturday, 15 January 2011
M
matt
8:18 AM

I've got a sky + box and a sky hd box.

The sky hd box is working fine but the sky + box has no satellite signal on the screen when i go to certain channels e.g sky sports.

channels 101, 102, 103 etc are fine but when i go to the "extra" channnels then i get the message.

Any tips would be welcome?

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matt's 1 post GB flag
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