My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
10:29 AM
I have tried all the step by step guide above and there is no signal.
What else can I do to resolve this issue?
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10:51 AM
cm3 area and aerial is on roof (sky dish has snow on) message on tv says 'sky+HD box is not getting satellite signal' At least green light comes on box now but thats all.
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10:56 AM
zoe carter: Obviously he has aimed well and knocked the snow off the dish bowl, at least enough of to enable the signal to be reflected onto the face of the LNB.
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11:03 AM
D Ellis: Should the dish be within reach of a long handled bush or similar then carefully sweep the snow off the dish bowl, if any is seen on the round (face) of the LNB then "extra carefully" wipe the brush across its surface as well.
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11:31 AM
Tv has been off since 3 pm yesterday, I have tried all of the above, even the brush, the green light is now on but still says no signal. Is it time to call an engineer at £65 minimum!
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12:24 PM
Lyn: Since brushing the snow off the dish have you tried disconnecting the box from the mains then waiting about 30 seconds or so before reconnecting it again?
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1:02 PM
Thanks jb, yes tried that, we have a sky + hd box, will have to leave til later as have set up other tv to watch Grand Prix!
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1:33 PM
Lyn: Now it known to be a + version then try swapping the boxes two rear LNB inputs over, because "if" water has entered the boxes LNB1 feed "F" connector on the dish then this will result in no signal being seen, the problem temporarily rectified by swapping the inputs over.
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2:26 PM
Lyn: Also meant to add, that you disconnect the "F" connectors by unscrewing the large gland nut whilst holding the body of the connector from turning. If after swapping the "F" connectors over the situation appears to be the same then carry out the same as before (i.e: disconnecting then reconnecting procedure) as the boxes memory will be blank.
Should the problem remain after having carried this further action out then the next thing to try is to carry out a signal check using the undermentioned procedure applicable to Sky+ HD boxes with later menu systems, as its possible for a signal to be there but at a level under that necessary to resolve a picture.
1:- Press "Services" on your Sky remote control and you will see the main menu with "Options" highlighted.
2:- Highlight the Settings menu using the right arrow button and press select.
3:- Use the left / right arrows scroll to "Signal" and press select.
4:- The grey bars displayed will show you the strength of the signal to your Sky+ HD box.
If the strength / quality is being indicated then it "has" to be around 50%+ to produce a stable picture, the quality always being at the same strength as the signal level and never under it, if it is then this points to the dish being slightly (very!) out of alignment, this usually always being in the horizontal plane and with a slight nudge to the left or right usually correcting the problem, albeit rather crudely!
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2:41 PM
Ive got the same problem as everyone else. My dish is on top of the roof. Also got snow, so not got a snowball in hells chance of getting any reception today. Mines been off since early AM, all day now.Same thing happened yesterday, but it came on for about 6 hours. Sky told me it was due to the weather and "when the weather improves it should be ok"... Fine,think I,ll cancel my direct debit and tell them when their service improves, "it will be ok".
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