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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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Friday, 18 April 2014
d booton
9:28 PM

my sky +hd box is not getting a satellite signal. my address is 5 broomside in perth

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d booton's 1 post GB flag
Friday, 25 April 2014
Phil Reed
4:15 PM

For the price I am paying I expect better service than I am getting. I have recently had a new sky box, aerial and dish and it was o k all through the rotten winter.
your call centre was of no use atall. So please can you help.

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Phil Reed's 2 posts GB flag

4:19 PM

Phil Reed: As I don't have a call centre, I am not really clear what the issues you are having with your ... Sky subscription ... are.

We can try and help, please can you explain what the problems you are having are?


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Briantist's 38,902 posts GB flag
Phil Reed
4:24 PM

Every channel is fragmenting or nothing atall.

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Phil Reed's 2 posts GB flag

5:32 PM

Phil Reed: Can you verify that your dish hasn't accidentally been moved, or that something is obstructing the dish's view of the sky.

Do you have Sky+, Sky+HD or the older service?

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Briantist's 38,902 posts GB flag
Thursday, 1 May 2014
Ishbel j Robertson
11:59 AM

Good morning

I am getting 'no satellite' signal on service 671 and am not sure how to rectify this. Can you please help.

Thank you

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Ishbel j Robertson's 1 post GB flag
Sunday, 4 May 2014
9:26 PM

I'm getting the same sort of issues with my Sky HD and the Freeview built into the TV. And it is getting worse

The children's channels both free and Sky Sub are affected by weak signal or No Signal.
Have checked everything Even swapped the LNB out

Dish has not been moved or damaged. Yes there is a big tree in the way but it's been there for the 10+ years that I've had Sky. Got the bigger Sky Dish and have never had any signal issues

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Andrew's 1 post GB flag

11:31 PM

Andrew: Its really a case of when you see "weak" or "no signal" being indicated what this represents in the actual signal strength and quality of the signal is concerned as this message can be triggered if either the S or Q is under a certain level rather than non existent, therefore you should carry out the undermentioned procedure as this will give a clue as to the cause of the problem as far as your satellite reception is concerned, as although you have said that the dish has not been moved "if" the quality of the signal is indeed seen to be lower than strength then one the two undermentioned possible reasons for just has to apply.

Signal checking procedure on Sky+ HD boxes. (some models)

Press "Services" on your Sky remote control and you will see the main menu
with "Options" being highlighted.

2:- Select the "Settings" menu using the right arrow button and press

3:- Use the left / right arrows to scroll to "Signal" and press select, the
grey bars displayed will show you the strength of the signal being

Should anything be indicated then the strength / quality levels of that
seen have to be around 50% minimum to produce a picture, this especially so
where the quality is concerned which should never be lower than the
strength, because if it is then this points to the dish being slightly out
of alignment, or alternatively that the signal to the dish is being obstructed.

On the subject of Freeview, its not really possible to make an assessment of the situation when no location has been given, this preferably in the form of a post code or one from nearby, e.g: a shop / post office etc.

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jb38's 7,179 posts GB flag
Monday, 9 June 2014
8:09 AM

I have no signal on have my channels and others are working its the dish it seems to have been tampered with durning the nite do i need to phone sky

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raymond's 1 post GB flag

9:18 AM

raymond: You can call Sky, or you can call an independent dish installer - see "satellite dish installers" at Yell - the UK's local business search engine

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Briantist's 38,902 posts GB flag
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