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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Wednesday, 14 November 2018
H
harry
7:59 AM Eastleigh

The signal is breaking up on all channels postcode SO50 9BY Eastleigh
Hampshire

link to this
harry's 1 post US
harry's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
S
StevensOnln1
3:15 PM

harry: There are no transmitter faults showing. Have you checked for any loose or damaged cables or connections behind your TV? Do not attempt to retune.

link to this
StevensOnln1's 2,103 posts Platinum Platinum US
M
Mary Vaughan
9:26 PM Stourport-on-severn

Reception in dy13 8tp is fine on my Sony brava but when work was carried out on local transmitter all my channels were lost in my other tv (sharp) all was fine until this work was carried out. Help as no reception after resetting etc.

link to this
Mary Vaughan's 1 post US
Mary's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Thursday, 15 November 2018
S
StevensOnln1
10:30 AM

Mary Vaughan: Are both TVs connected to the same aerial? If they are, try unplugging the aerial from the Sharp TV and retune which should delete everything from the channel list, then reconnect the aerial and retune again to get a completely fresh set of tuning data.

link to this
StevensOnln1's 2,103 posts Platinum Platinum US
C
Christine Jacklin
1:44 PM

All my free view channels have good reception except for all bbc channels which intermittently break up can you help

link to this
Christine Jacklin's 1 post US
S
StevensOnln1
2:52 PM

Christine Jacklin: We need to know where you are and which transmitter you're using (please provide a full postcode). Have you checked for any loose or damaged cables or connections behind your TV? What signal strength and quality readings do you get on the BBC channels?

link to this
StevensOnln1's 2,103 posts Platinum Platinum US
Monday, 19 November 2018
R
Roy smith
9:28 PM

Stalham area no signal 9-30pm

link to this
Roy smith's 1 post GB
Tuesday, 20 November 2018
S
StevensOnln1
3:09 PM

Roy smith: Have you checked for any loose or damaged cable or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted signal strength etc.

link to this
StevensOnln1's 2,103 posts Platinum Platinum GB
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