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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 31 January 2019
Marie Smith
5:54 PM Ballindalloch

We are AB37 9DL and have switched on this evening to a "no signal". Have done a re-tune and saying no service.

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Marie Smith's 1 post GB
Saturday, 2 February 2019
Richard Jones
7:14 PM


We have a problem with ITV 3 breaking up and ruining our watching the England rugby match this afternoon(!) It has happened before, although we do not watch ITV3 very often. The signal level was often less that 20%; the other channels are fine. I re-started our BT box and the problem was still there. I also retuned all the channels; it made no difference. I also ensured the ae connections were good; the ae on the chimney stack has not been turned by the very high winds.

Could it be a problem with the local transmitter?

Thank you

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Richard Jones's 1 post GB
9:44 PM

|Richard Jones:

You have not provided the required full post code so we have no idea what the reception conditions are at you location.

Further, the type of problem you are reporting is never solved by retuning.

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MikeP's 2,623 posts Platinum Platinum GB
Sunday, 3 February 2019
2:43 PM

We have lost over half our channels since Tuesday. All were ok then, now nothing. Same as neighbour & someone further in town that we know. Freebies said there is no problem but we have logged the problem but they do not want to help. Have tried to re tune several times. It says we are Hesthfield under the TN8 postcode.

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Jayne's 1 post GB
7:06 PM

Poor reception throughout Freeview including BBC in Eastbourne from Friday onwards. Tried everything.

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11:11 PM


A partial post code does not help us contributors to find what the predicted reception is like at your location. Please provide a full post code.

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MikeP's 2,623 posts Platinum Platinum GB
11:12 PM

Robert Longden:

Please provide a full post code, then we can look at the predicted reception at your location.

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MikeP's 2,623 posts Platinum Platinum GB
Tuesday, 5 February 2019
Gerard Clark
5:11 PM Glasgow

I have had no signal for about an hour. I use a freeview plus box. According to the website there are no problems with the Blackhill transmitter. My post is G13 2HU. Thanks

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Gerard Clark's 2 posts GB
Gerard Clark
5:15 PM Glasgow

Hi, for just over an hour I have no TV signal. My post code is G13 2HU. Cheers.

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Gerard Clark's 2 posts GB
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