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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
Why are some channels free on Freeview but paid-for on satellite?1
Are digital TV pictures better?2
How much less interference is there on digital TV?3
I currently have an NTL cable line for TV. Will I be able to use this to receive4
Can I use a ex-Sky box to receive aerial Freeview?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Sunday, 30 June 2019
A
Andrea
10:59 AM

Came home from holiday yesterday to see channel 61 & 62 were changing to 48 & 50 had the retune message up so retuned only to lose 61 & 62 but not have 48 & 50 - retuning has always worked before - did a first installation but still no different. Did not retune other tv and still have 61 & 62 working on them.

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Andrea's 1 post GB
A
Andrew Moore
3:32 PM

Andrea: I have the same problem, so does my mother. Nothing I have tried works. All this returning is dreadful and causes problems. Why change it so often if it ain't broke?

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Andrew Moore's 2 posts GB
A
Andrew Moore
3:34 PM

Same problems experienced here and with my Mothers TV. Seems to be a big problem.

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Andrew Moore's 2 posts GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

5:46 PM

Andrea: True Entertainment and True Movies have moved to the local TV multiplex are are therefore now only available in areas where a local TV station can be received on either channel 7 or 8. This decision has been taken by Sony who are the owner of the True family of channels.

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StevensOnln1's 2,562 posts GB
D
David Warner
11:05 PM

I would never have know this if it wasn't poster here.
Radio Times has True Entertainment as channel 48 but True Movies is not listed.
My set did not need a retune to get these channels.

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David Warner's 6 posts GB
Monday, 1 July 2019
K
Keith Parsons
2:19 PM

I have a lOGIK HD ready 1080 Digital LED TV which I use with a Humax freeview Play HD recorder to enable me to record TV programmes. Initially I could not get any signal on the TV until I bought a screened lead to connect the set top box to the TV. Until the past month or more I could receive all BBC and ITV programmes with no problems. However, I now find that in the evenings, from about 19.00 all the ITV programmes only produce the message that the signal is non-existent or too weak. The BBC programmes are not affected. During the day all the ITV programmes can be accessed..
I live in a Care Home where I assume we all use a common aerial for our rooms. Because I have to use a screened cable as described above it may be that the signal is always weak here. I have tried re-tuning when the ITV channels are missing but this has not cured the problem. Is there any way that I can boost the signal in the evenings ? It seems odd that all the iITV programmes separate from the BBC programmes in behaviour in the evenings yet are all present during the day.
I would be grateful for any suggestions that will cure the problem. Thank you for your attention to my problem. Keith Parsons

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Keith Parsons's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

3:23 PM

Keith Parsons: If you are connected to a communal aerial system (which is very likely in a care home) there should be a distribution amplifier to ensure the all rooms have sufficient signal strength. Have you checked whether any other residents in your care home are suffering with the same problem? If they are, ask the care home to get someone to check the aerial system.

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StevensOnln1's 2,562 posts GB
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