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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Monday, 30 March 2020
1
1968Girl
9:30 AM

Good morning

I live in Bath and until late last night we were receiving a perfect Freeview signal. Suddenly everything went to 'Low digital signal strength' on both TV sets (one upstairs, one down) - they are both on the Mendip transmitter. Both the Mendip and Freeview sites report no problems, yet there seem to be a number of people from all over the country reporting low signal issues. I have re-scanned the channels but this has made no difference. Through our HD DVD player we can receive BBC1, BBC2, BBC Parliament and (a little broken up but largely okay) Sky News, but no ITV3 or Channel 4.
Would you be able to advise please?
Many thanks.

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1968Girl's 1 post GB
C
Chris.SE
sentiment_satisfiedGold

7:21 PM

1968Girl:

Mendip transmitter has been on Planned Engineering with "Possible weak signal" which in some locations will look like no signal at all. There are frequently many transmitters around the country with engineering, so people may be reporting things without realising what is happening.
It's never a good idea to retune when you have weak or lost signal as all it does is clear any correct tuning and you'll just have to repeat retuning when signals are normal.
At time of posting this all Mendip signals appear to be normal.

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Chris.SE's 1,147 posts GB
Friday, 3 April 2020
M
Michael
6:49 PM

My signal comes from Redruth transmitter in Cornwall - we live in Crowlas near Penzance . Over the past couple of days the picture on two televisions ( one upstairs / one downstairs) has completely disintedrated to the point where it is completely unwatchable. Why? Television reception is worse than dreadful and people are paying expensive television licences . Freeview is a terrible service when the transmitter reports NO problems. GET A GRIP in a national emergency people need to know what is happening please

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Michael's 1 post GB
A
Alan
7:18 PM

I'm based in Northwich and use the Winter Hill transmitter. The BBC4 HD signal has dropped to near zero over the past 24 hours. Other channels have a high signal strength. A reset & re-tune failed to find BBC4 HD at all. Is this a known issue?

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Alan's 1 post GB
Saturday, 4 April 2020
C
Chris.SE
sentiment_satisfiedGold

4:27 AM

Michael:

As an independent help site, we try and provide people with as much assistance as possible with reception problems, but that isn't always possible when a full postcode has not been provided. In general, you shouldn't normally have reception problems in your area from the Redruth transmitter, it should be virtually perfect.

I'm not sure where you have got your information about the transmitter, but the BBC have reported recent faults affecting their transmissions (some advised on this site's transmitter page) which might have been the cause of your reception difficulties, but those appear to have been resolved, but be aware in the current covid-19 situation it may take Arqiva longer than normal to get faults fixed.

You haven't said which channels /multiplexes you been having problems with, but from the way you have phrased your post, I assume all of them, and the recent faults about a week ago, and a couple of days ago could have affected all multiplexes.

If you find your problems are continuing (and have been continuous over recent times) then you may have a fault on your installation, so you would be advise to check all your coax plugs, connections, flyleads etc, unplug connectors check for corrosion or other problems and reconnect them. Flyleads are a common problem, try swapping/changing them. See what signal strengths and quality you are getting for the multiplexes shown in your TV's tuning section. Also check that your downlead looks undamaged (especially if it is old) and that your aerial seems intact and pointing in the correct direction.
Problematic connections, water ingress etc. can seem to affect reception of just an individual or several multiplexes.

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Chris.SE's 1,147 posts GB
C
Chris.SE
sentiment_satisfiedGold

4:39 AM

Alan:

The Winter Hill transmitter has had Planned Engineering recently (see https://www.freeview.co.uk/corporate/platform-management/planned-engineering-works ) with "Possible weak signal", which as mentioned in the recent post about Mendip, can appear to be no signal in some locations.
If you retune when there is no or very weak signal, this may not find the channels and correct tuning is lost and you will need to retune again when signals improve. I would try another retune if you haven't yet got all channels back.

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Chris.SE's 1,147 posts GB
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