menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Saturday, 8 October 2011
L
Lisa
10:23 AM

Thanks Chris - that makes sense to me. I remember once having to tune to the correct Channel. I think in Devizes we are on the edge of Mendip but maybe in March 2012 will be better. My neighbours (and there are actually two of them) both had Film4 perfectly before last week. I wonder it it is significant that I am on one communal satellite aerial and they are on another the other end of the building.

I suppose we would have to find out if others on thaqt aerial have problems. It actually took me four goes before I got everything back, but did in the end.

link to this comment
Lisa's 5 posts GB flag
J
Jim F
sentiment_satisfiedSilver

1:47 PM

Chris.SE: Sony Bravia has an option "Program List Edit" which allows users to "remove or change the order of the digital channels shown" (I wasn't sure if this is what Lisa was doing).
Editing the channel list isn't the same as a "default setting / factory reset" which doesn't necessarily appear on the Bravia. Auto tuning on all the Bravia sets I've seen does remove and replace the existing channels.

link to this comment
Jim F's 141 posts GB flag
A
Anon
8:43 PM

Freeview tv hardware is poor quality and the entire system is flawed and badly marketed. That's why lots of people are having issues with it. It's not HD as standard, therefore bundling it into newer screens is a daft idea, Tuners built into flat screen tv's are of low resolution and require the entire tv to be replaced with a freeview hd compatible set to be of any use. Signal strength is diabolical all over the country and not of sufficient bit rate to transfer full hd resolution movies at the correct speed. Insufficient signal equals skipping sound, Blocky picture and the program guides are sketchy at best. The programming transmitted carries more adverts than ever before. There's no international programming or news due to the lack of sufficient contracts due to the superior buying power of cable and satellite companies buying all the good stuff. The whole system needs scrapping. Too little too late.

link to this comment
Anon's 1 post GB flag
L
Lisa
8:46 PM

Funny you should say that Anon. I have freeview boxes (Humax) have have no propblems, but both my friends with reception problems have spanking new slim line TV sets.

link to this comment
Lisa's 5 posts GB flag
Sunday, 9 October 2011
R
Robert
sentiment_satisfiedBronze

7:48 AM
Swindon

Chris thank you for your detailed comments, I am minded to point out that many experts have been the ones misleading the public re aerials and the like.

I have spoken to coms specialists who have said that this Digital switch is more to do with benefiting the programme providers than the consumer, it enables them (providers) to stream more and more TV programmes.

I also understand that the analogue frequencies are to be sold off, what guarantees do we have that these will then not conflict with the Digital signals.

link to this comment
Robert's 75 posts EU flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
D
Dave West
3:31 PM
Leicester

I am currently having problems receiving a signal from the Sutton Colfield transmitter.

I put up an aerial in the loft a number of years ago to watch analogue television in our bedroom. This worked fine when we bought a freeview box, however the signal for Film4 was often very poor.

I recently upgraded to a HDTV with build in freeview HD, which had about the same signal as the freeview box. But also allowing me to watch the HD channels with relatively few interruptions.

However, between the first and final stages of the switchover I was left without any signal at all, and now that the switchover is complete I am left with a much lower signal than before. Although I can watch the BBC channels without any problems, most of the other channels are very patchy.

This has been the case since the final stage of the switchover, with the expception of last Sunday (2nd Oct 2011), when I had 100% signal strength and 100% signal quality for every channel, including Film4.

I am at a bit of a loss why the signal was so strong last Sunday, and am open to any suggestions to improve my signal?

Thanks, Dave.

link to this comment
Dave West's 1 post GB flag
Dave's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
Z
Zafar Ali
8:45 PM
Sheffield

Hi I am in the Sheffield area S17 4FB, ariel on the roof and have an LG LCD tv with built in Freeview. I too have lost ITV, CH4 CH 5 etc (MUX 2 I believe?) tried all the re sets checked ariel and although I have all the BBC and other channels I am still unable to regain what I had before. Any suggestions would be appreciated
Zaf

link to this comment
Zafar Ali's 1 post GB flag
Zafar's: mapZ's Freeview map terrainZ's terrain plot wavesZ's frequency data Z's Freeview Detailed Coverage
Tuesday, 11 October 2011
G
Glenys
9:03 PM

Since re tuning our freeview tvs due to a message on screen, telling us to, we now can not get pick tv. We live in Gorleston, Norfolk. Can anybody help with this?

link to this comment
Glenys's 1 post GB flag
Wednesday, 12 October 2011
Briantist
sentiment_very_satisfiedOwner

11:08 PM

Glenys: Have you done the procedure listed at the top of the page?

link to this comment
Briantist's 38,910 posts GB flag
Thursday, 13 October 2011
M
Murray Allen
9:00 PM
Cambridge

I live in Cambridge and have recently lost MUX C (Dave etc). I think it happened after the mid September re-tune. I have tried several resets and retunes but it hasn't come back. Help much appreciated.

Thanks

Murray

link to this comment
Murray Allen's 3 posts GB flag
Murray's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.