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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 23 February 2012
Ron Etherington
4:38 PM

I receive from Cop Hill transmitter. Yesterday it seemed to be off air from 9.0 am to 19.45. It then came. It seems to have gone off again now (16:36) but the check your transmitter page does not show it as off. Can anyone confirm the correct status?

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Ron Etherington's 1 post GB flag
8:56 PM

My Aerial man came out and reclipped and checked the splitter in the loft connection. Got everything working again but we are still getting a lot of wireless connection blipping in the evenings only. The aerial man suggested a better signal erecting the aerial up on the roof as opposed to in the loft, and also when I checked signal strengths on the BT Vision box, all channels average 57%.

We have a signal booster on the aerial connection furthest away from the router/aerial but all tv's are blipping......

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Gill's 8 posts GB flag
Gill's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
Saturday, 25 February 2012
9:41 PM

I have a JVC tv that will only show pixelated picture with built in freeview after recent changeover, so purchased a seperate set-top-box so as to bypass built in after trying all ways to retune, new digibox now only shows 7 channels bbc1/2/3/ccbc/bbc-news/301 plus 1 other. On the same coax lead I then connected a 22" Toshiba tv just purchased which shows 145 channels without issue, no pixelation no interference, no freezing or breakup. Aerial is towards Hannington, all connections checked. Goes without saying I have retuned, set to factory default and retuned again, and manual tuned without improvement. Please suggest fix, anyone???

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Clem's 1 post GB flag
Clem's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage

11:33 PM

Clem: The reception of any channels other than from Hanningtons main PSB multiplexes cannot be expected to be reliable until after April 18th when they start operating on full power, and with any variations presently found in reception when using different devices being down purely to the fact that some devices tuners have better sensitivity than others.

Whats said basically applying to reception from the East of the station, such as applies in your case.

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jb38's 7,179 posts GB flag
Sunday, 26 February 2012
5:12 PM

hi I have lost itv, channel 4,5,6,7 I have retuned cleared channels & retuned again. initially I had interference on those channels but now I have retuned, lost them completely. My ariel is on the roof. My bedroom tv through a freeview box & recorder is picking them up ok.

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marilyn's 2 posts GB flag
marilyn's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
5:27 PM

Oh I have just switched the tv from digital and the channels are there quality not as good as on the other channels, still not showing on digital though

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marilyn's 2 posts GB flag
marilyn's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage

6:17 PM

marilyn: Its always fatal (as you have found out) to re-tune a TV or a box if any channels "appear" to be lost, as in reality they are "not" and are still stored in the TV / boxes memory, with the reason for not being able to view them simply because that for various reasons they are being received under the minimum strength that the receiver can operate on.

Re-tuning under these reception conditions always results in what's already been stored in the memory is lost and creating the necessity of having to carry out frequent re-scans to recover them, this only being possible when the signal strength rises again.

Crystal Palace is shown as the station that covers your area and where on-going engineering work is always taking place in preparation for switchover in April, this the most likely reason why your signal dropped under the reception threshold.

By the way if one device can pick the channels up but another cannot, then all it means is that the one that can pick them up has a more sensitive tuner or that the signal its receiving is better than the others, this usually always happening in situations where a non-powered splitter has been used.

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jb38's 7,179 posts GB flag
Monday, 27 February 2012
8:37 AM

We have a technika tv and we have lost channels 1-4. Retuned tv and this did not work as the channels didnt appear. Tried everything we can think of and nothing. The tv has freeview built in. Getting really frustrated now as dont know what else to do.
Any ideas???

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sara's 1 post GB flag

8:54 AM

sara: What is your full postcode please?

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Briantist's 38,899 posts GB flag
Adrian Farrant
8:10 PM

Hi, I don't appear to be able to receive a signal for ITV3 and the associated channels on the same multiplex. I live in Tonbridge, Kent and I am aware of the switch over happening in this area soon. The problem is on both my BT Vision box and my new Philips LED television. Any suggestions

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Adrian Farrant's 1 post GB flag
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