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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 23 March 2012
Mark Fletcher

9:55 PM

Nat.Again as you did not leave a full postcode or nearby location as such we cannot be of valuable assistance to you !

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Mark Fletcher's 673 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 25 March 2012

9:09 AM

Hello I live in Chatham kent and have been having dreadful problems of late - two days ago pick tv was channel 11 then channel 835 a day or so ago and this morning it was 828. Half the bbc channels are gone again - Its like everything is being messed about by the gremlins but this has been happening for some time - I used to only get pixellation in bad weather in winter, now I get it alot. And today alot if not all of BBC channels are gone - pick tv is onmy freeview but not on my daughters freeview (we did rescan it etc) it all makes no sense how the channel can change on a daily basis.

Helpppppppppp please

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sue's 38 posts GB flag
Ian Legood
9:41 AM

Hi I keep loosing Channel 46 from Bluebell Hill Any ideas please.

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Ian Legood's 1 post GB flag
Ian's: mapI's Freeview map terrainI's terrain plot wavesI's frequency data I's Freeview Detailed Coverage

10:38 AM

Ian Legood: Do you mean analogue BBC2 which is currently on C46 and will be replaced by Mux BBCA at switchover, or are you referring to Challenge TV which is on channel 46 in the Freeview channel list?

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KMJ,Derby's 1,811 posts GB flag
Michael Gunnill
10:55 AM

ME8 Kent tv from Bluebell Hill.

For the last four days, early evening all the Freeview BBC channels have disappeared. It is the same for my Freeview recorder, separate from the Tv and the upstairs free view boxes. I still have an old Sky system, this was the only way to receive these channels. The error message I receive is " No signal received ". I mentioned this on Twitter & three other people said they had the same problems. Grateful for any assistance. I haven't changed my settings recently.

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Michael Gunnill's 4 posts GB flag
Joh K Slater
1:06 PM

I Have poor terrestial reception across all digital channels this a.m. even following re-tuning. I understand that Bilsdale is undergoing some unspecified work. Is this to last very long and can I reclaim a proportion of my BBC licence fee.

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Joh K Slater's 1 post GB flag
Joh's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
John Holmes
3:53 PM

I have a Samsung 3d free view t.v and I am unable to get any NBC channels all other channels are o.k . What should I do to resolve the problem. I live in bradford west yorkshire

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John Holmes's 1 post GB flag

8:02 PM

Joh K Slater: Bilsdale (@ 16mls) has on going work associated with high powered switchover later on in the year when the PSB muxes power up to 100kw, and with the commercials all operating at 50Kw. As things are at present the BBC is only at 4.8Kw / ITV 6Kw / SDN 6Kw (ITV3) / ArqB 6Kw (Yesterday, Film 4 etc) but though ArqA (Pick TV, Dave) is running at only 1.6Kw.

However the problem you are reporting is very likely being caused by the current atmospheric conditions that are applying, as numerous people throughout the UK (mostly from the borders downwards) are experiencing problems, North of you not being affected quite to the same extent.

Needless to say there isn't really any cure for your present problem except to wait until conditions ease up somewhat, although its not until September 26th (12th for BBC) when high powered operation starts that you should see a vast improvement in your reception, this date also being a re-tune event.

Just out of curiosity, Emley Moor (@ 40mls) is indicated as a possibility for your area with reasonably good reception predicted across all six multiplexes, and although its reception would not quite be on the reverse of your aerial it would be worth trying a signal check from there using the manual tuning facility, because if you go onto that menu as soon as you enter a channel number its strength should appear so you don't actually have to scan it, Emley Moors channels being : 47 (BBC) - 44 (ITV) - 41 (HD) - 51 (SDN) - 52 (ArqA) - 48 (ArqB)

Should on carrying out a few checks the signal indicate as being reasonably good then you could maybe scrub Bilsdale in favour of Emley, as least for the time being anyway.

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jb38's 7,179 posts GB flag
8:25 PM

Hi my aerial is set up on the side of the house and i have lost freeview chanels itv,ch4 and ch5.My analogue signal is really poor too.Is there a problem nearby at all which will cause a very weak signal.I would be very happy if you could shed some info on this area.(I have also tried to factory set both the tv's in bedrooms.)
Cheers Kev..

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Kev's 2 posts GB flag
Kev's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Dave Lindsay

8:30 PM

Kev: Do not adjust your sets!

There have been reports made on this website of issues with reception of ITV1, C4, C5 etc from Bilsdale today.

There are no planned changes with the signals from Bilsdale that will require retuning until 26th September, which is the first stage of switchover.

If you do encounter poor reception, the best thing is not to retune.

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Dave Lindsay's 5,724 posts GB flag
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