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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Tuesday, 12 November 2013
9:14 PM

I've been re-scanning but still no BBC or pick on the digital tv. I can get BBC now and then on the digital recording box. No pick. However it did record from pick last night with just a little interference. It's all very strange.

My freeview doesn't have an aerial as thanks to virgin they cut it when setting up my internet so I get my freeview through one of their cables.

I'm at a loss.

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Helen's 4 posts GB flag
Helen's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage

10:20 PM

Helen: Do you have an aerial connected to either your TV or recorder? If not, and you are viewing through Virgin Media, you should contact them for more advice.

You said on another post that you couldn't find channels 24 or 50 - is this in the TV/recorder manual tuning option?

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Michael's 358 posts GB flag
11:05 PM

Hi Michael, no there is no aerial as the internet guy cut it off hence my feed comes through a cable. I don't pay for tv, the cable is acting as an aerial.

When I checked the signal quality, the tv said it couldn't get channel 23 or 50, I'm assuming it means multi plexes.

I don't get why I can view BBC on my recording box though not on the tv. Thanks.

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Helen's 4 posts GB flag
Helen's: mapH's Freeview map terrainH's terrain plot wavesH's frequency data H's Freeview Detailed Coverage
11:14 PM

Hi Michael .
Thanks for your help like Lucy I had no guide beyond wednesday. Changed my guide from 14 days extended to 8 days freeview and its back. Still a few gaps but they seem to be coming back slowly. :)

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lorraine's 1 post GB flag
Wednesday, 13 November 2013
1:19 AM

Michael you are a star, thank you. Same guide problem, your solution worked. Hadn't even been aware of the 8/14 distinction.

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Iain's 1 post GB flag
9:39 AM

Changed ours to 8 day freeview and it now works fine.
Many thanks... The wonders of Tinternet.. Eternally greatfull.
So what happened for it to change?

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Lee's 1 post GB flag
Thursday, 14 November 2013
10:02 AM

Michael - thanks a million!!

Daz - my EPG updated fully overnight so hopefully yours will have done too

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Louise's 2 posts GB flag
Friday, 15 November 2013
12:09 AM

Big thanks to Michael. Had no epg on Luxor freeview and after swapping to 8 day epg its coming back to life. Thanks again. I had no idea about the topup tv changes.

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Louise's 1 post GB flag
12:21 AM

had no synopsis for days on both of my boxes and have unplugged everything,re-scanned loads of times.Finally found the solution on here ....changed to 8 day freeview as advised by Michael and all is back up and running.Thank you very much Michael,I was totally baffled.

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Janet's 1 post GB flag
8:38 AM

Michael - Many, many thanks! Followed your instructions and I now have EPG on my Thomson dt1 6300 box.

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Ann's 1 post GB flag
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