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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Tuesday, 12 April 2011
K
Kate
8:29 PM
Leominster

Hi Brian, that sounds very positive. I will wait til then and retune for my Nan and keep fingers crossed! Thanks for all of your help.

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Kate's 4 posts EU
Briantist
sentiment_very_satisfiedOwner

8:49 PM

Kate: Please let me know how you get on.

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Briantist's 38,844 posts GB
Wednesday, 13 April 2011
B
Bells
12:52 AM
Bedford

Hi,

In range of Sandy Heath, retuned after midnight and now missing many channels including ITV, Channel 4 and Five.

Tried factory reset and retuning several times but no luck. Have Dig aerial on windowsill where it has always been. Help please!

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Bells's 1 post GB
S
shaf
1:10 AM
Milton Keynes

having same problems in sandy heath, was watching marshalls on itv4 and just cut out

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shaf's 1 post GB
Briantist
sentiment_very_satisfiedOwner

1:19 AM

Bells/shaf: Services will be off overnight. Retune at 6am.

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Briantist's 38,844 posts GB
M
MRS SUSAN BRICKLEY
9:22 AM

i have a very good ariel but for the last week i just cannot get bbc 1 BBC 2 BBC3 BBC4
TO GET THEM I HAVE TOO RETUNE MY FREEVIEW BOX EVERY TIME CAN YOU PLEASE HELP ME I HAVE A PHILIPS FREEVIEW BOX THANK YOU

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MRS SUSAN BRICKLEY's 1 post GB
Eric
1:16 PM

Hi,

I'm in Sandy Heath range (Bedford). I have two Toshiba digital TVs which have been working fine for years (both plugged into the same rooftop aerial). One of them started having problems with interference on the BBC channels after phase one of the switchover. I had hoped that today's final phase would've corrected that. It hasn't. And I've lost use of ITV1, ITV2, C4, etc.

But, this is only true of one of the TVs. The other one works fine.

Can anyone help?

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Eric's 4 posts GB
Briantist
sentiment_very_satisfiedOwner

4:19 PM

MRS SUSAN BRICKLEY: Have you done as indicated at the top of the page?

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Briantist's 38,844 posts GB
L
LK
5:04 PM

Hi, I'm in Hertford and since last week we've lost all BBC channels. Today we lost 16 other channels including the main ones. Have followed the instructions at the top of the page but to no avail. Any suggestions? Thanks in advance.

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LK's 1 post GB
A
Alastair
5:30 PM

Heya
I'm in the middle of Nottingham Sandy Heath range lost ITV, Channel 4/5 and ITV 2 along with others, channels havnt been on all day.I have done whats at the top of the page on two seperate TV's using a roof top ariel on top of a block of flats always had brilliant signal.
Is this just routine maintenance?? never had any problems before

Thanks Alastair


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Alastair's 2 posts GB
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