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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 10 September 2014

9:31 PM

Mark Baker: After doing the factory reset, commence the scan with the aerial unplugged so as to miss out PSB1 (C22) and PSB2 (C25) from Belmont. Plug the aerial back in at about C26 on the scan, then with luck you should get a full set of Waltham channels stored.

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KMJ,Derby's 1,811 posts GB flag
9:39 PM
Haywards Heath

Hi all,

For the last few weeks I've had intermittent BBC channels and HD. All other channels are very low strength but not low enough to cause issue. Have tried the full reset, no joy. However sometimes in the morning I'll get BBC etc for a bit and then it goes.

My post code is RH16 1HW and I receive BBC London.

Any points would be great!


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Mike's 2 posts GB flag
Mike's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Saturday, 13 September 2014
Mrs Burton
1:03 AM
Bognor Regis

We are in Bognor Regis PO21 and should be able to receive com7 from the Rowridge transmitter. Despite a number of retunes and factory resets of both youview box and Samsung smart tv; have had no success in accessing the new hd channels.

Any suggestions would be appreciated.

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Mrs Burton's 1 post GB flag
Mrs's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage

8:50 AM

Mrs Burton: Rowridge transmitters radiate on both horizontal and vertical polarities, its maximum 200Kw across the board power being "only" on vertical, with many viewers having had their aerials vertically mounted to take advantage of this fact.

However, the COM7 transmitter referred to is only broadcast on its horizontally polarised transmission and at a much lower power of 24.4Kw, which is even less than the other horizontal COM transmissions on 50Kw, and so should your aerial have been vertically mounted for the aforementioned reasons then this might be the problem.

Have a look up at your aerial, if the elements are facing up and down then its vertically mounted.

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jb38's 7,179 posts GB flag
Evan HIghlander
9:02 PM

BBC 2 Scotland tonight - from GlasgowGreen had poor transmission ? ALL our other channels are OK incl normal BBC2 HD - the Proms
Any reason for this ?

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Evan HIghlander's 1 post GB flag
Evan's: mapE's Freeview map terrainE's terrain plot wavesE's frequency data E's Freeview Detailed Coverage
Monday, 15 September 2014
8:36 PM

Since the Freeview channel updates, I no longer have any listings of programmes in the EPG. I have retuned several times to try & rectify this but only get a 'No events available' message on the programme guide. I can view all the channels. Can anyone help?

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Lorna's 2 posts GB flag
Lorna's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Thursday, 18 September 2014
3:16 PM

Same problem as above, epg shows the odd program and most are blank now, reset TV and done a full wipe for a new setup/transport and nothing works. Channels are all there on the new numbers but no TV listings

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Tony's 1 post GB flag
Friday, 19 September 2014
7:55 PM

I've got the same problem as Tony...... TV guide shows the odd program, but all channels are accessible, if you know what is showing!!!

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Gary's 2 posts GB flag
Chris Meadows
8:56 PM

I have the same problem as Tony and Gary - all channels are available but TV guide is mostly blank. Have followed all reset procedures but makes no difference.

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Chris Meadows's 1 post GB flag

9:38 PM

Chris Meadows: May be a memory problem. I would try a reset followed by a manual scan of a single multiplex to see if the problem remains. What box/telly is it? The more information the better.

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js's 826 posts GB flag
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