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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 26 August 2015
Raymond Eden
1:10 PM

Until yesterday 25th Aug I could get ITV4 (24) now I just get a notice saying ITV4 has moved please rescan.
How do I do this and where will I find it. your assistance will be much appreciated.
My post code is CH54XS but I am tuned in to Winter Hill.
Best Regards Ray Eden

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Raymond Eden's 1 post GB flag
Thursday, 27 August 2015
1:59 PM

I keep getting an odd message on screen reading "New services have been added", usually occurring while I'm looking at the EPG.

However, I can't seem to find any difference in the number of channels etc.

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RonnieB1970's 2 posts GB flag

2:01 PM

RonnieB1970: Hi. ITV4 has moved from the last commercial multiplex ("Arqiva B") to the main ITV/Channel 4 one ("3+4 Ltd"). If it has worked, you see nothing! This is for the benefit of people with "Freeview Light", ITV4 now on Freeview Light transmitters: retune needed for all Freeview homes

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Briantist's 38,915 posts US flag
Friday, 28 August 2015
Bill Evans
9:31 AM

I have retuned the TV set as requested for ITV4 on Freeview channel 24 and it works well. However my Humax recorder will not record that channel for some reason. What can I do to cure it please?

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Bill Evans's 1 post GB flag

7:33 PM

Bill Evans: But did you also retune the Humax? as all Freeview devices have to be retuned.

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jb38's 7,179 posts GB flag

10:30 PM

Bill Evans: Did of course mean to add, remembering to reset the programmes you wish to record after having carried out the retune, as this action will have deleted the list previously set up.

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jb38's 7,179 posts GB flag
Saturday, 29 August 2015
Norma birch
9:59 PM

Up to now l have had no problem with ITV4 on channel 24 . please help me as l am looking forward to the tour of Britain Norma

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Norma birch's 1 post GB flag

11:28 PM

Norma birch: Not sure about exactly what you are meaning, but though have you carried out a retune of your TV or PVR recorder? as this action is necessary to update the programme guide after the recent change to the Mux channel used to broadcast the programme.

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jb38's 7,179 posts GB flag
Monday, 31 August 2015
Angela Redgrave
6:56 PM

I retuned my talk talk box and lost 14 channels, I have now put the aeriel into the freeview TV. I retuned with the aeriel in to lose all channels as suggested by someone and I still didn't get my channels back which are ITV, 5, ITV2 etc, can you please help.
Kind Regards

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Angela Redgrave's 2 posts GB flag
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