menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Friday, 13 November 2015
Briantist
sentiment_very_satisfiedOwner

3:57 PM

Paul: Are you using a rooftop aerial or the MKTV system?

link to this comment
Briantist's 38,910 posts US flag
Sunday, 15 November 2015
P
Paul
sentiment_satisfiedBronze

12:55 AM

Briantist: I am using a rooftop aerial as I have for this past year, with great success. All channels were crystal clear. I have not changed my MO one bit but now half my channels are missing, since the beginning of this month. Dave has gone. Yesterday has gone 4music gone too. about half the channels I used to watch, no bother are now unwatchable. Looks like I may have to opt for broadband TV as the signal is now so poor. Is this all a plot to get folks to pay up for Sky? Nothing but problems since those lavish adverts for Freeview Play started. Will I have to stump up for a Freeview Play box? just to get back to my former position. I am a bit peeved but not surprised. I always thought it was too good to last. Still. I refuse to ever pay the Skygeld!

link to this comment
Paul's 38 posts GB flag
P
Paul
sentiment_satisfiedBronze

1:07 AM

Briantist: In fact, I'll be honest with you. the only channels I can now watch are BBCs, Ch4s, (apart from 4music) and ITVs. So I've pretty much lost all 'freeview' channels. Maybe they've "Updated" my TV into obsolescence? Whatever changes have been made have robbed me of freeview.

link to this comment
Paul's 38 posts GB flag
Briantist
sentiment_very_satisfiedOwner

8:13 AM

Paul: One thing that sometimes happens with new equipment is this one - Freeview signals: too much of a good thing is bad for you - this seems quite possible given you are in a strong signal area.As the channels you listed are all on the same multiplex - COM6 - you might also have Single frequency interference .

link to this comment
Briantist's 38,910 posts US flag
P
Paul
sentiment_satisfiedBronze

10:58 AM

Briantist: Thanks Brian. Looks like an attenuator may fix my problem. The signal quality on all the problem channels does vary wildly, from 10 to 0 , up and down all the time, never stable for more than a few seconds. Would this be my equipment trying to deal with signal overload?

link to this comment
Paul's 38 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

11:17 AM

Paul: What about signal strength? If its going from 0 -10 a lot, then that sounds about right. The quality should be 100%, if the strength is OK.

An variable attenuator can be had for less than four quid from Screwfix, and fixed one are less than two quid each on Amazon.


link to this comment
MikeB's 2,579 posts GB flag
P
Paul
sentiment_satisfiedBronze

3:26 PM

MikeB: The signal strength is good all round, never varies. However the signal quality varies wildly on half the stations including Dave, Yesterday, 4Music. The signal strength never varies and is on ten with these worst affected Stations. So I bought an attenuator, thinking maybe I was getting signal overload. Even with the signal dampened down the quality still fluctuates an insane amount. Whatever changes have been made over the past few weeks have nobbled my freeview! Why did they have to screw things up? If it ain't broke don't fix it I say

link to this comment
Paul's 38 posts GB flag
P
Paul
sentiment_satisfiedBronze

3:31 PM

The attenuator cost me 6.99 at Maplins. This has brought the signal down to about 8 on my unwatchable freeview stations. It has had no effect on signal quality though. Signal quality round here is on the blink, literally.

link to this comment
Paul's 38 posts GB flag
P
Paul
sentiment_satisfiedBronze

3:49 PM

Has there been a major "update" to Freeview stations broadcast from Sandy Heath? Maybe this has left my TV obsolete? I have tried wiping channels and rescanning. the same results. Great signal strength, poor, wildly fluctuating signal quality.

link to this comment
Paul's 38 posts GB flag
P
Paul
sentiment_satisfiedBronze

4:45 PM

Paul: Interesting. I may have isolated the problem. The signal quality varies on my Panasonic TH-42PZ80BA! but is OK on a smaller tv I used to use which is six years old. Is there a way i can tweak the Panasonic to improve quality of reception? downloading updates etc?

link to this comment
Paul's 38 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.