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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 26 February 2016
8:16 PM

We use the beacon hill Devon transmitter, should have good reception,but have lost channel 19 (yesterday). We could receive it until recently. I have scanned again , and scanned without Ariel connected to clear and then rescanned. Still no channel 19 . Reportedly no issues with transmitter. Any ideas please (aged lady needing help !!)

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Ann's 1 post GB flag
Wednesday, 2 March 2016

12:06 PM

i will askagain.whyis my freesat pixilating on itv119 every night wen emmerdale and other ptogrammes are on really getting annoyed.i never had this problem in earier years.ive looked at my signal strength and it seems ok thamks

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m.whitbrook's 28 posts GB flag
Wednesday, 9 March 2016
4:59 PM

Has the transmitter @ Hannington reported any faults on works today. I cant get any signal

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terry's 1 post GB flag

6:45 PM

terry: Yes, as its listed on the planned engineering page under "possible service interruptions", this situation having been applicable since 7/3/2016.

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jb38's 7,179 posts GB flag
Thursday, 17 March 2016
Gillian Leapman
4:41 PM

I'm trying to get El Jazeera on my TV . I have the HD Channels and hve good reception on all except I cannot get Channel 108. Why?

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Gillian Leapman's 1 post GB flag

10:10 PM

Gillian Leapman:

Not all transmitters carry Al Jazeera programming. We would need a full post code to determine which transmitter you should be using and what the signal reception conditions are like. From that we could determine whether your preferred transmitter carries Al Jazeera and if there are any problems.

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MikeP's 3,056 posts GB flag
MikeP's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 20 March 2016
5:05 PM

I retuned last week to update the Dave channel change, since then all the HD
Channels, ITV channels and BBC channels pixelating. Driving me mad!!! Any
advice please.

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Shirley's 1 post GB flag

6:29 PM

Shirley: Your TV has likely picked up channels from another transmitter rather than from the station normally used, however, this possible reason cannot be checked unless a post code is supplied, one from somewhere nearby (e.g: a post office) being suffice.

You should though try carrying out a second retune, as this "might" correct the problem.

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jb38's 7,179 posts GB flag
6:53 PM

I am randomly loosing the sound on bbc1 using freeview I have to tune to another channel and then go back to bbc1 and sounds returns can anyone help ?

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Austin's 1 post GB flag
Sunday, 27 March 2016
9:44 AM

I have cleared channel list as described, and retuned. Normally it used to come up with a request for either Oxfordshire or Buckingham/Berks?
This is not happening at present and although I have the majority of channels there are still a couple that say weak or no signal or some look as if scrambled?

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Chris's 1 post GB flag
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