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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Friday, 15 April 2011
K
KMJ,Derby
sentiment_satisfiedGold

1:15 AM

JJ: The PE11 area is served by 3 transmitters, Belmont, Waltham and Sandy Heath. On Wednesday 13th April at Waltham Mux2 changed frequency to C31. Viewers need to do a factory reset to clear the channel list then scan for channels.If the box finds Sandy Heath signals first on C24 (498MHz) these channels could be stored in the normal (LCN) slots and the Waltham channels which are found later in the scan placed in the 800s.....Also on Wednesday 13th April Sandy Heath completed step 2 of the switchover. Mux2 became High power Mux D3+4 on C24. As for Waltham, viewers need to do a factory reset then scan for channels. If the channels stored are from the "wrong" transmitter it is best to do a manual tune for each mux.

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KMJ,Derby's 1,811 posts GB
C
Chris Evans
5:14 PM

I have a SONY RDR-HXD 790 DVD recorder with built in freeview tuner.I did a reset and retune all is fine apart from one problem.

The retune picked up 103 channels including radio channels but the radio channels do not show on the digital EPG index,but they did before retune.They are there because if you put the channel number in radio plays.

How do I get the radio channels to show on EPG any help appreciated.

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Chris Evans's 1 post GB
Briantist
sentiment_very_satisfiedOwner

5:25 PM

Chris Evans: Isn't there a RADIO/TV button on the remote?

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Briantist's 38,844 posts GB
H
Harry Palmer
6:07 PM
Bury St. Edmunds

Hi,
i live in Suffolk, East anglia; Post code IP28 6HR. We have had a Digi box and got all the Freeview channels without problem for several years. We have an arial in the loft, but that has worked fine for those said years. However, Over the past days the signal on channel 4 and the ITV channells had patches of working and then being compleatly blank. This increaased untill now when we have Compleatly blank (except for the occasional bursts of sound) on Channel 4 (and friends: E4, More 4 etc.)and ITV 1. From looking at the multiplex things we can get them except for 2 and D. I tried the advice at the top of the page but to no avail and have retunned several times.When I retune sometimes the channels compleatly disappear 9Leaving bbc 1, bbc 2, bbc 3 etc. in that order) But at a later retunning they reappear! Any ideas/help?!
thanks very much!

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Harry Palmer's 1 post EU
G
Gavin
8:36 PM
Nottingham

Right still no joy. after following every bit of guidance stated i am still without ITV, C4, 5, E4 etc

i'm in NG7 1RU
TV = Samsung LE40C580J1KXXU



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Gavin's 6 posts GB
A
Andy T
10:29 PM
Heanor

Hi Briantist, I'm in DE75 7EQ.
Lost itv, itv 2, ch4 and five on Wednesday. I've tried all the suggestions on this site but no joy. It is like this through both BT Vision and Freeview.
Thanks

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Andy T's 2 posts GB
M
MaryHammond
10:30 PM

Cannot get ITV, Channel4,5, BBC 4, please could I have some pointers on how to get these back, thank you. (aerial is only 1 year old) .

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MaryHammond's 1 post GB
A
Andy T
10:31 PM

Sorry Briantist, also meant to say do you have any further suggestions? thanks

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Andy T's 2 posts GB
S
Shaun Mitchell
10:46 PM
Nottingham

ng17 2sd

No c4,c5. No channel guide on the HDD Recorder. Been like it for a number of days now

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Shaun Mitchell's 2 posts GB
Saturday, 16 April 2011
Briantist
sentiment_very_satisfiedOwner

6:44 AM

Shaun Mitchell: Which "HDD Recorder" ?

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Briantist's 38,844 posts GB
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