menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Friday, 15 April 2011

1:15 AM

JJ: The PE11 area is served by 3 transmitters, Belmont, Waltham and Sandy Heath. On Wednesday 13th April at Waltham Mux2 changed frequency to C31. Viewers need to do a factory reset to clear the channel list then scan for channels.If the box finds Sandy Heath signals first on C24 (498MHz) these channels could be stored in the normal (LCN) slots and the Waltham channels which are found later in the scan placed in the 800s.....Also on Wednesday 13th April Sandy Heath completed step 2 of the switchover. Mux2 became High power Mux D3+4 on C24. As for Waltham, viewers need to do a factory reset then scan for channels. If the channels stored are from the "wrong" transmitter it is best to do a manual tune for each mux.

link to this comment
KMJ,Derby's 1,811 posts GB
Chris Evans
5:14 PM

I have a SONY RDR-HXD 790 DVD recorder with built in freeview tuner.I did a reset and retune all is fine apart from one problem.

The retune picked up 103 channels including radio channels but the radio channels do not show on the digital EPG index,but they did before retune.They are there because if you put the channel number in radio plays.

How do I get the radio channels to show on EPG any help appreciated.

link to this comment
Chris Evans's 1 post GB

5:25 PM

Chris Evans: Isn't there a RADIO/TV button on the remote?

link to this comment
Briantist's 38,844 posts GB
Harry Palmer
6:07 PM
Bury St. Edmunds

i live in Suffolk, East anglia; Post code IP28 6HR. We have had a Digi box and got all the Freeview channels without problem for several years. We have an arial in the loft, but that has worked fine for those said years. However, Over the past days the signal on channel 4 and the ITV channells had patches of working and then being compleatly blank. This increaased untill now when we have Compleatly blank (except for the occasional bursts of sound) on Channel 4 (and friends: E4, More 4 etc.)and ITV 1. From looking at the multiplex things we can get them except for 2 and D. I tried the advice at the top of the page but to no avail and have retunned several times.When I retune sometimes the channels compleatly disappear 9Leaving bbc 1, bbc 2, bbc 3 etc. in that order) But at a later retunning they reappear! Any ideas/help?!
thanks very much!

link to this comment
Harry Palmer's 1 post EU
8:36 PM

Right still no joy. after following every bit of guidance stated i am still without ITV, C4, 5, E4 etc

i'm in NG7 1RU
TV = Samsung LE40C580J1KXXU

link to this comment
Gavin's 6 posts GB
Andy T
10:29 PM

Hi Briantist, I'm in DE75 7EQ.
Lost itv, itv 2, ch4 and five on Wednesday. I've tried all the suggestions on this site but no joy. It is like this through both BT Vision and Freeview.

link to this comment
Andy T's 2 posts GB
10:30 PM

Cannot get ITV, Channel4,5, BBC 4, please could I have some pointers on how to get these back, thank you. (aerial is only 1 year old) .

link to this comment
MaryHammond's 1 post GB
Andy T
10:31 PM

Sorry Briantist, also meant to say do you have any further suggestions? thanks

link to this comment
Andy T's 2 posts GB
Shaun Mitchell
10:46 PM

ng17 2sd

No c4,c5. No channel guide on the HDD Recorder. Been like it for a number of days now

link to this comment
Shaun Mitchell's 2 posts GB
Saturday, 16 April 2011

6:44 AM

Shaun Mitchell: Which "HDD Recorder" ?

link to this comment
Briantist's 38,844 posts GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.