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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 17 August 2016
George Lunn
11:21 AM

We have had 13 wind turbines installed in the last month they are south& west our property we are having problems with reception on most of our channels could these turbines have anything to do with this problem we had perfect pictures and sound before the turbines were erected hope you can help.

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George Lunn's 1 post GB flag

12:38 PM

George Lunn: The turbines could be having an effect, particularly if they are directly in line between you and the transmitter. If you provide a postcode we'll be able to see where you are located and which transmitters should be available to you, allowing further advice to be offered.

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StevensOnln1's 3,566 posts GB flag
Saturday, 20 August 2016
Robert Newman
5:34 PM

How long to transmitter at WINTER HILL is working again, I have only BBC channels and done all retunes and resets on my smart tv. Winter Hill has engineer works today and just need to know when its back up and running again, PLEASE

LA14 2RF postcode area

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Robert Newman's 1 post GB flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage

7:12 PM

Robert Newman: Hi. The whole of the UK TV transmitter network is on lock down because of the Olympics. There are no engineering works during this time.

So... it's probably not the transmitter that is the cause of your reception issue.

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Briantist's 38,901 posts US flag
Tuesday, 23 August 2016
Brian Springthorpe

9:26 PM

We live on the opposite side of the Menai Straits in Penmaenmawr. We receive from Llandonna.

All of the BBC channels seem to be playing up on Freeview and have been doing so for several days now. The screen is continually pixellating. The TV that the problem is occuring on is a Panasonic Vierra obviously with Freeview integral.

It seems strange to me because the BBC channels are usually the strongest signal and never fail. I have two other TVs utilising Freeview in other rooms in the house and nether seems to show the same problem that the "main" lounge TV is experiencing. Of the the other two TVs one has integral Freeview, the other works of a box.

I have attempted retuning several times and it works for a short time and then it starts breaking up again.

All the other channels seem to be OK, even the Channel 4 ones, which are usually prone.

One thing that has been said is that ever since the digital signal was switched on a problem has existed across the Menai. If the sea is calm and the tide high, at certain times of day we evidently experience "signal bounce" which has the similar effect of breaking up the picture. I don't think that this is the case with my current problem with the break up of the BBC channels.

Can you shed any light on this problem?

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Brian Springthorpe's 76 posts GB flag
Wednesday, 24 August 2016

12:10 AM

Brian Springthorpe: When you say that neither of your two other TV's show the same problem as your "main" lounge TV is experiencing, is that when they are tuned to the same channel as your Panasonic?

However, irrespective of whether they are or not I wouldn't advise altering anything at this present time, as many parts of the UK (particularly Wales / South Western area's) are experiencing intermittent problems with reception due to the effects of high pressure zones sweeping across the UK, said effects being the enabling of reception from distant transmitters (not necessarily UK based) which operate on the same channels to that used by the local station and clashing with same, some channels being affected much more than others dependant on the frequencies / channel numbers used by the local station.

This situation is unfortunately forecast as remaining until well into next week, albeit that its seen to clear for a short time late Wednesday / Thursday before returning with a vengeance for the following few days.

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jb38's 7,179 posts GB flag

1:10 PM

Brian Springthorpe:

It is worth checking that the flylead feeding the affected TV set is in good condition. This is usually best done by carefully swapping the lead for a new one, they are very inexpensive.

Are the other sets working off the same aerial? Are they fed through a powered splitter?

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MikeP's 3,056 posts GB flag
Sunday, 4 September 2016
7:55 PM

Bridport Freeview has stopped working.

Can anyone fix it.

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Roy's 3 posts GB flag

9:09 PM

Roy: The Bridport transmitter page on this site currently has a transmitter engineering notification that the transmitter has been off air since 17:35 today, so engineers are aware and no doubt working to fix the problem. This website is independent so we don't have any further information.

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StevensOnln1's 3,566 posts GB flag
Wednesday, 7 September 2016
Malcolm house
9:52 PM

I have signal strength 10 and signal quality 10 all day long until 21.30' or sometimes a bit after that then I lose itv and other channels this happen almost every night it's not my Aerial as I've had it checked .
I live in bexhill on sea and get the signal from Hastings . What's going on ? And how do I report this to whoever it needs reporting to.

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Malcolm house's 3 posts GB flag
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