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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Friday, 16 September 2016
Nikki Pomroy-Levien
9:12 AM

I live in Aylesbury and have just got rid of now tv to use the freeview channels but can only get 10 BBC channels including radio and nothing else. I have tried to reach tune my tv but can't seem to find how to do this other than scan for channels. Signal strength shows up as bad and we have also bought an indoor aerial. It is a jvc LT32C350. Any ideas.

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Nikki Pomroy-Levien's 1 post GB
10:24 AM

Nikki Pomeroy-Leviens:

An indoor aerial, one in the same room as the TV, is not at all likely to give you any useful signals. You need an aerial mounted externally near the ridge of your roof. What type of aerial depends on your exact location, so please give a full post code (or that of a very nearby public building) so that reception conditions locally can be determined. Doing that will show some small blue boxes below your posts and these will show which transmitter is likely to be the best for you.

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MikeP's 2,481 posts Platinum Platinum GB
Richard Cooper
11:12 AM

Nikki Pomroy-Levien : Hi, Nikki. The recommended transmitters for Aylesbury town centre are the main full Freeview transmitters at Croydon, South London, or at Beckley, just North-East of Oxford, depending upon whether you would prefer to watch BBC London, itv London, BBC South (Oxford) and itv Meridian/Central from the Whiteley itv studios between Southampton and Portsmouth. It depends whether your allegiances are more to London or to Oxford, really. Either way, you ought to be using an outdoor aerial, or at least a loft aerial, rather than an indoor aerial, and I'm fairly certain that other contributors to this website would confirm this. I've also heard of people in the east of Aylesbury using the Sandy Heath, Bedfordshire transmitter, from which you would receive BBC East (West sub-region) and itv ANGLIA (West sub-region). To work out the best transmitter for you, along with the correct type of outdoor or loft aerial, we need to know your Aylesbury location more precisely. The name or number of your nearest main road would be a useful starting point if, as a consequence of privacy issues, you do not wish to part with your actual postcode. Hear from you again, shortly. Rixhard in Norwich.

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Richard Cooper's 453 posts Gold Gold GB
1:28 PM

Richard Cooper: The coverage map for Crystal Palace (Croydon is a backup transmitter and is not a main station) stops far short of Aylesbury so I think it would be unlikely to give good reception. A friend who lives there gets good reception from Oxford and the coverage maps shows good coverage for the whole of Aylesbury and surrounding areas. Sandy Heath also shows as a reasonable alternative for my friend's postcode on the Digital UK checker, although is show as being stronger. If Nikki provides their postcode they will be able to see which is the recommended transmitter for their location.

Don't forget that the transmitter network wasn't originally designed to be regional and was intended simply to cover the highest proportion of the population possible from each main station, with relays having been added later to improve reception in areas that couldn't get good coverage from a main station. Although the BBC and ITV's regional news does get many millions of viewers, many people aren't that bothered about which region they receive and it would probably be of secondary importance for many behind getting the best reception with the largest number of channels. Also, there is always satellite for those who want to watch a region which they can't receive terrestrially.

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StevensOnln1's 2,154 posts Platinum Platinum GB
Saturday, 17 September 2016
10:25 AM

Richard Cooper:

Further to that said by StevensOnln1, the 'Croydon' site is the former ITV 405 line VHF transmitter aerial and site. Though it has the capability of UHF transmission, using the 625 line UHF transmitter that replaced the VHF one, it is not regarded as a 'main' transmitter. It is at the top of Sydenham Hill. At the opposite end of the ridge is the main Crystal Palace transmitter site. Originally a 405 line VHF site, that carried the first 625 line UHF BBC2 transmissions and later gained extra transmitter capability when all the then channels (BBC1, BBC2 and ITV) became available in 625 line colour (in November 1969). It is now the main transmitter for the bulk of the London area, but there are blank spots.

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MikeP's 2,481 posts Platinum Platinum GB
2:15 PM

Last February my TV wouldn't work, although it did show it's power was on. I didn't do anything about it until now, when I received a second-hand one -- a Panasonic with Full Freeview. However, I've had only
2 hours viewing from it since it was set up a week ago, when after 2hours a "No Signal" sign came on:
followed by "no service". I've tried it many times during the intervening week,, and it comes on for 5 or 10 minutes.....then the same signs come on. The Aerial is in the loft.
I would be very grateful if you can help me please. anticipation...........Marcia

PS. Is there a Mast at Wonersh ? I am in Walton-on Thames

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Marcia's 1 post GB
9:08 PM

Marcia: Read the manual - the TV isn't the problem, the aerial system is.

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MikeB's 2,556 posts Platinum Platinum GB
Sunday, 18 September 2016
12:40 AM

Marcia: Re Wonersh: Yes! this is a Freeview "light" transmitter, but which is indicated as not being receivable in the Walton on Thames area as this is covered by Crystal Palace.

On the subject of your TV, if as you have said, reception is only possible for around 5 or10 minutes or so on each occasion you have tried it, then thats inclined to suggest that your second hand TV has an internal power supply problem, this said on the assumption that your aerial is "not" amplified in any way? which it shouldnt be anyway, as Walton on Thames is indicated as having excellent reception from Crystal Palace across all eight (plus local) multiplexes available from this station.

It would though be of assistance if your post code was known, or at least one from somewhere nearby such as a shop / post office, this used purely for signal checking purposes.

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jb38's 7,179 posts Platinum Platinum GB
Richard Cooper
9:54 AM

Marcia: Hi, Marcia. Whilst there are problems on the Wonersh transmitter, you shouldn't be using it. You should have your aerial with its little rods horizontal, with the aerial pointing in an East-North-Easterly direction towards Crystal Palace in South London, from where you should obtain excellent reception in Walton -on-Thames. You need to carefully check that your aerial is set up as I've described here, as well as checking the aerial lead connections, all the way from where the aerial is, down to the tv set you're trying to use. Hope this helps, Richard in Norwich.

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Richard Cooper's 453 posts Gold Gold GB
Friday, 23 September 2016
9:46 PM

Hi, I'm trying to receive freeview signals on a tv I've just bought using an internal room aerial for the simple reason that my daughter has no loft aerial in her bedroom. The aerial has an in-built power supply and dozens of reviews on ebay where I bought it from (approx ?20) were positive! I can't seem to get any signals wherever I point the aerial. I live in watford. Any help gratefully received. Thanks Simon

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Simon's 1 post US
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