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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Tuesday, 11 January 2011
K
Kirstyn
8:29 PM
Exeter

I know! I'm wishing I hadn't retuned now as everything was perfect before! Have gone through first time installation several times, am pulling my hair out now!!

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

8:31 PM

Kirstyn: I'm at a bit of a loss, no changes have been made to the output levels, just the channels provided.

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Briantist's 38,910 posts GB flag
K
Kirstyn
8:33 PM
Exeter

Could it be my digital box? It's a Digihome, never had any probs before though.

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
J
John
8:33 PM

Trust me kirstyn your not on your own working all ok on sat no BBC channels since then TV says no siganl checked cables aerial de-powered the TV rebooted re scanned what are they playing at

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John's 2 posts GB flag
K
Kirstyn
8:44 PM
Exeter

Nightmare! Don't know what to do, don't want to go out and get new digi box if that's not the issue, so frustrating!

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
K
Kirstyn
9:27 PM
Exeter

Is it worth me switching everything off and returning to it in the morning? Is it likely to sort itself out over night or is that wishful thinking!?!

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

9:41 PM

Kirstyn: I doubt if it the box, there are no faults reported and I can't see any reason for your problem.

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Briantist's 38,910 posts GB flag
K
Kirstyn
9:59 PM
Exeter

Hhhm, well there definitely is a problem!

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
J
John
10:06 PM

kirstyn if its any help i have just rescanned the channels without the aerial plug in, then put the aerial back in and rescanned and everything is working again worth a try

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John's 2 posts GB flag
K
Kirstyn
10:22 PM
Exeter

Thanks John, have tried that one a few times and still no luck but thank you!

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Kirstyn's 9 posts GB flag
Kirstyn's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
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