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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Friday, 18 September 2020
R
Roger Boysen
7:33 PM
Cambridge

Programmes on ch 27 keep breaking up every so often. Other channels not affected. I have checked and signal strength remains at 74% but quality drops to zero at times. I live in Cottenham post code CB24 8TL

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Roger Boysen's 1 post US
Saturday, 19 September 2020
G
Gavin
12:26 AM

my signal keeps coming&going

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Gavin's 2 posts GB
C
Chris.SE
sentiment_satisfiedGold

11:59 PM

Roger Boysen:

Normally you should have any problem with reception of any of the multiplexes from Sandy Heath, or the Local one from Madingley at your location (should be within the beamwidth of your aerial).
See further comments below.

Gavin:

There's been a lot of "Tropospheric Ducting" around causing interference, see https://www.radioandtvhelp.co.uk/help-guides/television/effect-of-tropospheric-ducting-on-freeview for a simplistic explanation.
It's likely to continue for a day or two more.

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Chris.SE's 1,840 posts GB
Monday, 21 September 2020
C
Chris
8:14 AM

I live in Winterton On Sea Norfolk and am really fed up with stations pixelating or disappearing completely Over the past 2 years getting worse and worse . Have a good aerial and the latest BT box no difference ,over past month most days loose signal especially when sunny. Been told it's the local atmosphere but can't believe I can never watch a programme due to the weather ! Help please
If a known problem how do I get a reduction of my tv licence fee !

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Chris's 3 posts GB
T
TB Parkes
12:20 PM

I am in Donnington, Telford. receiving from the Wrekin transmitter

Since the change of Pick to 34 and the addition of 11 Sky arts, all the programmes on Multiplexer Com5 are either missing or very, very poor quality ..

I have re-tuned but it made no difference.

I understand that many other people in the area have similar problems

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TB Parkes's 1 post GB
D
David Lee
12:37 PM

David Lee:
The only attachment I have is a Samsung soundbar
My set is a Samsung UE50NU7470U Model

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David Lee's 4 posts GB
E
Elizabeth Mcpherson
12:59 PM

Recent problems with tv reception on all channels.Previously some pixilation on some channels,but very minor.However recently all chanels will switch off and come back intermittently for over two hours .when it returns,it is usually fine for a few hours.Ive been here for 8 years and only recently had problems.Help appreciated,Yours D M.

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Elizabeth Mcpherson's 1 post GB
C
Chris.SE
sentiment_satisfiedGold

11:32 PM

Chris:

We need a full postcode to look at your predicted reception. You may not live in an ideal location, the fact that you have a BT box has no bearing on the matter. As per the post prior to yours there's been a lot of "Tropospheric Ducting" around causing interference, see https://www.radioandtvhelp.co.uk/help-guides/television/effect-of-tropospheric-ducting-on-freeview for a simplistic explanation.
It's may continue on and off for a day or two more.

Knowing your predicted reception, we might be able to suggest something to help.

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Chris.SE's 1,840 posts GB
C
Chris.SE
sentiment_satisfiedGold

11:33 PM

TB Parkes:

Same comments to you as to Chris, above.

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Chris.SE's 1,840 posts GB
C
Chris.SE
sentiment_satisfiedGold

11:37 PM

Elizabeth Mcpherson:

It's most likely to be the "Tropospheric Ducting" around causing interference as already mentioned, see https://www.radioandtvhelp.co.uk/help-guides/television/effect-of-tropospheric-ducting-on-freeview for a simplistic explanation.
It may continue on and off for a day or two more.

You're advised not to retune whilst you've lost signals or they are severely pixellated as it may clear the correct tuning and you'd have to repeat a retune when conditions stabilise.

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Chris.SE's 1,840 posts GB
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