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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Wednesday, 12 January 2011
david taylor
1:31 AM

Hi ive had the same problem on both my samsung tv and play-tv for my ps3 no ITV channels and when ive done the 11-01-11 retune for itv+1 on both machines itv channels are missing from both machines im served by the blackhill transmitter

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david taylor's 1 post GB flag
2:06 AM

Hi David, i just checked on digital uk & it says .. Engineering work alert: Black Hill Transmitter works on 12 and 13 January 2011

Engineering transmitter work will take place between 00:01hrs and 06:00hrs.

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steven's 1 post GB flag
4:09 AM

My tv won't work, I've lost all my timers, for digi recordings I live in renfrew ??? Any help

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colin's 1 post GB flag
5:07 AM

Thanks Steven,
Saved a few folk a lot of hunting to find that out. So, back on at 6am then same again tomorrow.
You'd have thought that BBC or ITV Scottish news would have mentioned 2 scheduled 6 hour blackouts.
Forgot though - this is the UK

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Mark's 1 post GB flag
5:48 AM

I was going bonkers trying to retune my Toshiba TV. Did the power down and retune without the antennas, then with the antennas and all is well, thanks for the tip

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Duncan's 1 post GB flag

6:59 AM

Mark: They have not done that for a few decades. The information is published online.

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Briantist's 38,915 posts GB flag
Jack Lee
9:56 AM

I kive in Witley near Godalming. For the last few days I have hardly any reception of either digital or analogue. Is this likely to be a weather problem? If so will it improve at the digital switchover?

I have a very tall digital aerial which is pointing at Crystal Palace. At one time I could receive most digital channels. Now I can only receive the multiplx with the BBC channels - not the others. Should I retune my aerial to the Guildford transmitter?

Thanks Jack Lee

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Jack Lee's 1 post GB flag
Jack's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
10:11 AM


I'm in Paisley and it's the same. Got BT Vision and the message on the screen is "Digital Channels Off Air"

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David's 1 post GB flag
David's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage

10:18 AM

David: I would try a retune now, the digital services transmitter were off air overnight.

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Briantist's 38,915 posts GB flag

10:20 AM

Jack Lee: I would see the Freeview reception has changed? | - independent free digital TV advice page.

Currently, your best digital transmitter is Crystal Palace, but in the long run the Guildford is the only one that will provide you will all the digital services.

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Briantist's 38,915 posts GB flag
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