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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 5 September 2024
C
Chris.SE
sentiment_very_satisfiedPlatinum

12:57 AM

David Males:

We do know why, it has been explained in several posts here and you should have received a postcard from Restore TV. As Steve has already said - contact Restore TV for the new filter to be fitted before your masthead amp.
If you'd like a little more detail then see the post I made, which I referred to Steve Donaldson and visit
https://restoretv.uk and read all the information there.

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Chris.SE's 4,333 posts GB flag
Wednesday, 9 October 2024
J
June Anderson
7:02 AM
Dundee

I have smart to with built in free view. Haven't had signal since Sunday evening 6th October is there a problem with transmitter

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GB flag
June's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
C
Chris.SE
sentiment_very_satisfiedPlatinum

2:10 PM

June Anderson:

Hopefully your aerial is pointing at the Angus transmitter (roughly NW - compass bearing 307 degrees) with its rods (or squashed Xs) horizontal, as it is possible to receive signals from 3 other transmitter which will be weak but unreliable. Have you checked that your aerial looks intact and is still pointing correctly?

The Angus transmitter is currently listed for Planned Engineering with possible "Pixelation or flickering on some or all channels". However there isn't usually any length breaks in transmission and no faults are currently reported and as you are only 13km from the transmitter you shouldn't really have a reception problem.

Do NOT retune whilst you have weak or no signal or badly pixelated pictures. The usual result is to just clear you correct tuning.
IF you did retune, the you may well have to retune again (& repeat it) until you have all your channels restored. Manual tuning to your transmitters UHF channels would be best rather than auto-retune as you might get tuned to weak signals from another transmitter that could be unreliable and disappear.

Another possibility is strong local interference.
Very strong local interference, possibly from a new/upgraded phone mast now operating in the 700MHz band will disrupt your reception.
Have you received a postcard from Restore TV? You should have!
https://restoretv.uk/post…ure/
If you can see a new/upgraded mast near you, then contacting Restore TV for a Free Filter would be a good idea.

Post back if you continue to have problems.

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Chris.SE's 4,333 posts GB flag
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