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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Monday, 6 June 2011

2:34 PM

David: First, check your box or TV are not on the "no longer works" list - TVs and boxes that do not support the 8k-mode | - independent free digital TV advice .

Second, if it's OK, then do a "first time installation" or My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong | - independent free digital TV advice .

Third, if you have a booster or amplifier, remove it from your system.

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Briantist's 38,899 posts GB flag
Tuesday, 7 June 2011
W Stevens
2:38 PM

Tried re-scanning and missing was gp 2- STV et al...........disconnected mains cable, aerial and re-scanned........magically "all the missing channels" appeared.

Thanks for the tip

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W Stevens's 1 post GB flag

6:09 PM

W Stevens: Glad to hear that.

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Briantist's 38,899 posts GB flag
Wednesday, 8 June 2011
Angela Mathers
10:47 AM

Angela Mathers:

Ok,switchover this morning,I did my re scan.I now have sound and no vision.Had a pic for about 5 mins,then it went like it did about a month ago,pic just faded out to a black screen.Have checked all cables.HELP!

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Angela Mathers's 11 posts GB flag
Angela's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Friday, 10 June 2011
2:16 PM

thanks for the help with resetting freeview, can now watch grandprix qualifying on 301

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dom's 1 post GB flag
5:52 PM

I've lost ITV, CH4, CH5 etc (Ch22 stations?). Samsung TV with built-in Digital and has been OK. Roof aerial (less than a year old). I've run all the routines you recommend (incl unplugging the Sky box)
Similar TV upstairs OK
WD6 postcode looking at Crystal Palace.

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RichT's 2 posts GB flag
RichT's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
k lowis
7:09 PM

i have lost the hd channels on my panasonic vierra hdtv any ideas please

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k lowis's 1 post GB flag
Sunday, 12 June 2011
12:46 PM

We're due to be swapped over on 6th july but have been without all the channels off Mux2. We live in Ipswich and two years ago paid for an appropriate area with masthead amp to distribute the signal to several rooms. Do they turn the signal strength down before the switch over or have we got bigger problems??

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Steve's 1 post GB flag

10:55 PM

steve, bedworth: cheers Brian, I have checked all cables again and swapped a few around, so far box has behaved itself, but I will contact virgin about it if it happens again

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steve,bedworth's 221 posts GB flag
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