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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 18 August 2011

4:19 PM

danny: If you are referring to you presently feeding the normal roof / loft aerial into the Sky boxes RF input, then its analogue RF output being fed into an amplifier / splitter to feed analogue TV's in other rooms, then no provided a few precautions are taken when adding the Freeview box into the equation.

This being necessary to ensure that the analogue output from the Freeview boxes modulator (making sure it has one) isn't clashing with the RF output channel used on the Sky box. Then to complicate it further making sure that neither of the two RF outputs clash with the Freeview channels being received, which unable to advise on as your location is unknown, hence the Mux transmitter channels applicable in your area.

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jb38's 7,179 posts GB flag
jean brown
4:35 PM

since changeover in my region on wednesday, 17th, i have re tuned my freevbiew box snd all channels were fine,today all my channels are breaking up and making a clicking noise, making the tv unwatchable.i have done the freeview reset procedure, no improvement.i am in the belmont area, i have a roof ariel. my postcode is ln11 7ad

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jean brown's 2 posts GB flag
jean's: ...

4:38 PM

bruce moore: Indications suggest that you could be received your TV from more than one source, and if its Waltham then a technical aspect concerning the new transmission mode now used on the BBC Mux could possibly be the problem, and which will also apply to ITV1 etc at the end of the month at the second stage of the switchover.

However, that said, this possible snag can be verified or not if you can indicate where you are receiving your signal from.

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jb38's 7,179 posts GB flag

4:49 PM

jean brown: As you are only 8 miles away from Belmont your TV / box could be suffering from signal overloading problems, this showing up in various ways, so if by any chance your aerial uses a booster then it must be removed, however if it hasn't then you may have to add an attenuator in line with your equipments aerial socket, these obtainable for just a few pounds from any good TV shop.

A good test for overload problems is to try a set top type of aerial, as if the problem you are having stops then it confirms the cause of the problem.

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jb38's 7,179 posts GB flag

5:25 PM

danny: Referring to advice given, should what was mentioned be correct and you are going to daisy chain the Sky box with the Freeview one, then make sure that you plug the normal aerial into the Freeview box first, then from the Freeview boxes RF output into the Sky boxes aerial input, then from its RF output to your splitter / amp.

I say this as its good policy to give any Freeview device the best signal, which it wouldn't be if going first of all through the Sky box.

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jb38's 7,179 posts GB flag
Friday, 19 August 2011
Clare Whitehouse
9:04 AM

Am unable to receive multiplex D channels please tell me how to restore them as have already tried retuning. Am using a HD box connected to my hd ready tv. postcode WS11 1EX

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Clare Whitehouse's 1 post GB flag
Clare's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
11:22 AM
Market Rasen

Up to late evening of Tuesday 16 August we had excellent reception on all channels of Freeview.

Since changeover on Wednesday 17th we are unable to receive any signal on MUX COM5 ArqA and MUX COM6 ArqB

Have tried all the usual 're-set' procedures

Our Antenna is newly fitted, outdoor and everything worked perfectly until 17 August.

Please advise


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Mike's 1 post GB flag
Mike's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
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