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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Saturday, 1 January 2011
12:02 PM

Hi Briantist,

Tried unplugging various appliances, still the same. Signal went dodgy at 7.00 pm. I reconnected stereos and the like cause there was no difference. I think, and looking at the footprint the satellite makes with southern Spain; The signal weakens at or approaching night and strengths during the day.

I`ve got a good Invacom quad real 0.3 db lnb, which most people say is the best. Any pointers lnb`s better than Invacom, possibly a 0.1 real db lnb !

Cheers !

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Peter's 3 posts ES flag
1:17 PM

If you have snow on an inaccessible LNB / Dish, either borrow a Super Soaker (ask local kids) or use a fairy liquid bottle for closer range.

Fill with hot water and blast away !!

Works for me (am in flat, dish is 12 ft from window) 

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MaxviewMan's 1 post GB flag
1:55 PM

On my old Sky box I could get a signal upstairs in the bedroom. Since fitting a new Sky HD box at Christmas, the upstairs TV says 'No signal', although I have retuned the TV. Is this a question of tuning, or have they taken steps to prevent second TVs from receiving the Sky signal?

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Pat's 1 post GB flag
3:24 PM

Thanks tried reset method 1 worked a treat. After hours of frustration of no channels. Thanks very much.

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Sue's 1 post GB flag
5:12 PM

I have 2 standard sky boxes connected to 1 dish via a twin socket LNB, both boxes work fine alone but when my upstairs box is switched on at the same time as my downstairs box I lose my signal downstairs (upstairs continues to work fine). Why is this?

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Dave's 1 post GB flag
7:14 PM

Hi there,

I'm having major problems with my sky+ box - It's saying no signal received etc.
Tried method 1 a few times - This worked for a day or 2 the first time - Initally, weirdly, the prob was with itv and a few other channels but bbc1 was ok now all channels appear to be not working and my box just gets 'stuck' on the error message so I'm unable to attempt method 2.
I'm just trying method 3 - I hold down back up when I put the power back on but just get, and currently have, a black screen - How long are you supposed to hold the back-up button for before the text appears? I was holding it for approx 3/4 minutes and nothing appeared or has appeared and that was about 15 mins ago and it's still just a black screen. The power button is green and the viewing card is still out.
What to do?

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Emma's 2 posts GB flag
8:40 PM

I'm now managing to get it to say it's updating the system software on the screen. It says it's doing this and then, after approximately 10 minutes the screen goes black and the box turns itself off.
Do I need to call them out?

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Emma's 2 posts GB flag
Monday, 3 January 2011
1:40 PM

Hi I live near malaga and from 10.00pm I lose Itv2 itv4 E4 More4 yet the+1s on all these channels are fine, the signal returns by 5am any thoughts on this.Only had this problem since mid December could Sky be messing with signal to make way for ITV+1 which i believe starts later this month thanks

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Ian's 1 post ES flag
4:20 PM

hi, our dish is aligned to Astra and I've been told that if I purchase a digibox I can get free to air channels, I live near Seville, what are the chances this is correct.

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chris's 1 post ES flag

5:54 PM

To start with the dish size you have will be pertaing on the limits of the footprint, so it is is even slightly misaligned you will notice drops in reception, especially on the UK FTA channels, which are weaker during the night.
It is just on that ONE frequency (what about ITV3 for example?)

And this summers hot heat may have caused LNB issues?

And recently, some people have been experiencing issues on some frequencies on Astra 2d (especially those C4s), due to the new Badr satellite at 26 east using the same frequencies and knocking out some Astra 2d frequencies.
Perhaps check with neighbours who have the same sized dish as you to see if they are experiencing problems.

PS we are not all cowboys!

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satandpcguy's 89 posts ES flag
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