What can I do when my Sky Digibox says 'No Signal' or 'Technical fau
Brian Butterworth published on UK Free TV How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".
- Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Tuesday, 14 May 2013
S
steven maude7:51 AM
how much are sky viewing cards my old one has out of date thanks steve
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S
steven maude7:54 AM
so i can get sports channals history channals i love them thanks steven maude
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Wednesday, 15 May 2013
J
joe12:58 PM
If I cancel my SKY CONTRACT will I still be able to record the socalled feeview channels such as bbc1?. I have a sky hd box currently.
If not and I purchase a free view box can I use it through the sky dish?
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joe: No. The recording function on a Sky+ box requires a subscription. Based on what others have said on here, if you don't subscribe to any Sky channels, you can pay Sky about £10 per month for the rather dubious privilege of using the record and playback function of your own box.
Freeview is the name of the terrestrial system which therefore requires a terrestrial aerial, which points to a transmitter on the ground, rather than a satellite.
Freesat is the name of the free-to-air satellite service, which could be what you are thinking of. You can use the dish for it as Sky and Freesat are entirely the same as far as the dish goes.
If your Freesat receiver has recording capabilities then it will require two feeds, just as your Sky+ box does.
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Friday, 17 May 2013
K
Kieran Taylor8:35 PM
Hi,
I am having problems with a no satellite signal being received, I have done all 3 steps and checked with a sat finder that is showing a strong signal however my sky hd box is showing up as having no signal strength or quality, it was working fine until two days ago,
Any help would be massively appreciated
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J
jb389:08 PM
Kieran Taylor: Have you tried swapping the two input connectors over? because if that action results in reception returning then the input feed from the dish that's presently connected into the boxes LNB2 position is defective.
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K
Kieran Taylor9:46 PM
Cheers for the quick response, yes I've tried swapping the connectors over but still nothing
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Saturday, 18 May 2013
J
jb389:53 AM
Kieran Taylor: Unfortunately when I had suggested swapping the cables over I did not take into account you having tried that mentioned at the top of this page, because if the LNB1 feed was defective then by the box having been unpowered that would have wiped out the main (LNB1) tuners memory thereby requiring the box to be unpowered again "after" having swapped the two feeds over to activate the "searching for listings" procedure, and so "if" you have just left the feeds swapped over then disconnect the box from the mains again for about 30 secs before powering up again and checking the result.
But though, when you tried your sat finder test was it at the LNB or the box end of the cable? and did you try it on both cables? because if that said did apply to both cables and the test was carried out at the box end then you should try a proper signal test on the box using the undermentioned procedure.
Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.
2:- Select the "Settings" menu using the right arrow button and press select.
3:- Use the left / right arrows to scroll to "Signal" and press select, the grey bars displayed will show you the strength of anything that might be received, and if anything is indicated then the strength / quality levels being indicated for both tuners have to be around 55% minimum or more to produce a picture, because if its significantly less than that level its liable to result in the no signal message being seen caused by the dish being slightly out of alignment.
If though none of the aforementioned rectifies the situation then leave the box unpowered for about 30 minutes to allow it to cool down before powering up again, as some of these boxes suffered from power supply problems that only showed up once the box had heated up, although to be perfectly honest its always best if a box can be tested out on another dish, like for example a friendly neighbours! as this saves a multitude of tests having to be carried out.
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Tuesday, 21 May 2013
C
Chinta10:00 PM
Hi all, for 2 days I have no tv as it gives me error 29 messages including a no signal. It all of a sudden happened. Checked everything I can imagine. Wires are okay, dish seems ok and clear and clean. I have only an old box ( Panasonic) and only use sky for free view.
Tried to reset lnb ( what is that ablnyway??) but doesn't give me the right menu if I click on services 010 and then enter.
What could be wrong?
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J
jb3811:37 PM
Chinta: Try disconnecting the box from the power supply for a period of at least 30 minutes or so to allow it cool down before reconnecting again, then once it responds to the remote control allow it to go through the searching for listings procedure and see if the channels have returned. You should not really require to check the LNB (this being on the dish arm where the coax is connected into) as the action of disconnecting the box should automatically reset it, however if you wish to check it use the undermentioned procedure. LNB checking procedure: 1:- Press Sky followed by: "Services - 4" (opens with picture settings highlighted) 2:- Press: "0 - 1 - select" (opens with LNB set up highlighted) press on this. 3:- A list of the various settings will appear, and although they may already match up with that indicated below still press on the red "reset all settings" button (at bottom left hand side under the menu list) 4:- Scroll down to "Save New Settings" and then press select. 5:- Press select to confirm that the settings have been reset. The correct settings for the LNB being / Low frequency - 9.75 High Frequency - 10.60 The LNB power supply should always be set to on. The 22KHz Command should always be set to on. By the way, Panasonic boxes of that era are notorious for power supply failure and with what you have reported being one of the symptoms of the problem, but if you still get a no signal warning (error 29) then press: "services - 4 - 6" and see if anything is indicated on the signal strength / quality bar. Further info dependant on findings.
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