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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Thursday, 19 May 2011
2:17 PM

jb38: thank you.
I changed the alignment of the dish and it is working now.

Thanks for all the help

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lorna's 3 posts GB
3:59 PM

Hi There,
I have a multiroom sky.The box in the lounge works perfectly but that in the room upstairs says no signal and they are both connected to the same dish. Any idea why?

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Mike's 1 post GB

10:38 PM

Mike: Have you tried the three things above? If so, then the problem could be a fault with the box, or with the LNB output the box is using.

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Briantist's 38,844 posts GB
10:46 PM

will be watching sky then it will switch itself off and say unplug at mains then plug in again and leave for 5 mins and try again the trouble is takes some 4 or 6 hours before it will work again it is a shared dish and my neigbours work fine any ideas ?

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dennis's 1 post GB

10:49 PM

dennis: Sounds like the box is failing, you should probably replace it.

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Briantist's 38,844 posts GB
Friday, 20 May 2011
10:39 PM

Hi Briantist.
Firstly thank you for this service. I have tried all 3 methods without success. Currently my set has frozen on the Updating System Software screen. It says that this may take up to 10 mins but the screen message is the same after half an hour! Any advice would be appreciated.

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Robin's 1 post GB
Saturday, 21 May 2011

11:08 AM

Robin: If that is the case then you may simply not have a signal getting to your receiver. This could be because the dish has moved, the LNB has failed or the cable is damaged.

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Briantist's 38,844 posts GB
1:13 PM

Hi I have a sat dish and Thompsons box which was installed 2 years ago the whole system works from an old sky card and we have always got some extra channels but now it says 'insert new sky viewing card' and the only channels I can't get are ITV and Channel 5, please could you tell me what may be wrong with it? Thankyou

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IZZI's 1 post GB

2:56 PM

There are some ITV1 regions that require a sky card to view, as do 3 of the four "Five" regions.
The current sky card are white both sides. IF you ahve a Blue card, then these were deactiavted last year, and you will need to get a new one from Sky.

Asyou are getting the message "Insert your Sky card", then make sure you have the card inserted the right way around, and that you have put it into the correct slot. Sky boxes have two card slots. One says "interactive slot", and the other says "viewing card slot". Make sure you have the card in the correct slot. Some sky boxes have the sky card slot behind a pull down door on the right hand side of the box.
Two card slot - only one works with the sky card - and putting the card in the wrong slot is something that happens all to often.

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satandpcguy's 89 posts ES
Sunday, 22 May 2011
7:54 AM

Hi we have SKY and are situated next to trees. Our previous occupant had some branches cut away so the signal would get thrugh but obviously now smmer is on way and more leaves and we have really bad wind at the minute sky keeps going off with no signal. Surrounding houses don't seem to have any problems some of their dishes are on poles on top of their roof. I have asked sky to come and look at where the dish is situated as it is on the wall directly facing the trees but others have theirs on other walls, do you think moving the dish will help or will it be a case of not recieving sky due to trees

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Maxine's 1 post GB
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