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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Tuesday, 24 May 2011
S
Steve
11:43 PM

My pace sky box has not been used for two weeks but is always on standby. I have a new twinlnb dish which also supplies a freesat box which is working fine.

Went to look at sky news on box today and got the message `there is a technical fault with this channel` - i tried other channels and got the same message. signal strength meter looks ok and is `locked`. tried with card removed (chip looked a bit burnt?) - thanksany ideas as it cant be the dish or connections?

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Steve's 1 post GB
Briantist
sentiment_very_satisfiedOwner

11:55 PM

Steve: Have you tried all three of the items at the top of the page?

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Briantist's 38,844 posts GB
Wednesday, 25 May 2011
C
Chiri
7:27 PM

Hi,

I think i have a bigger problem! My Sky+hd says 'searching for listings, please wait...' and the screen goes blank, then 'no signal' appears. Sometimes after '...please wait' comes up with 'NO SATELLITE SIGNAL IS BEING RECEIVED 29' and the screen goes blank. Yesterday i was able to check signal strength and the signal bars were empty.

May i also add that that when the screen goes blank, i am unable to switch off the box using either the remote or the box.

We have a dish on top of the roof in a block of flats, but i am not sure if anyone else uses sky.

The TV seems to work. Shows terrestrial channels and i am able to play DVD.

Please help.

Thank you very much.

Chiri

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Chiri's 2 posts GB
Thursday, 26 May 2011
Briantist
sentiment_very_satisfiedOwner

8:11 AM

Chiri: Have you tried the three reset methods at the top of the page?

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Briantist's 38,844 posts GB
V
Valerie Grey
10:05 AM

Coming home last night after two days away I found none of my t.v. programmes is watchable. They are all in coloured squares and spit out noises. I suspected it was being caused by high winds interfering with transmission but when it was still the same this morning, I rang my neighbour to find he has the same problem. We have both been to your website which declares "no problems reported". I am now reporting problems in this village - Mawnan Smith TR11, and would ask you please to look into this. (TR11 an) 

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Valerie Grey's 2 posts GB
Briantist
sentiment_very_satisfiedOwner

12:40 PM

Valerie Grey: If you are using Freeview, see Freeview reception has changed? | ukfree.tv - independent free digital TV advice please. Can you provide a full postcode please?

link to this comment
Briantist's 38,844 posts GB
C
Chiri
3:18 PM

Briantist,

Thank you so much for your reply.

I have tried all the three methods. The first 2 i ended up with 'no signal' and blank screen. method 3, i ended up with blue screen, 'no satellite signal is being received 29'

Any other suggestions?

Thank you very much

Chiri

link to this comment
Chiri's 2 posts GB
Briantist
sentiment_very_satisfiedOwner

4:10 PM

Chiri: This will mean that either (a) you have no satellite signal, because the dish has moved, the cable is broken or the LNB has failed; or (b) the Sky box is no longer working.

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Briantist's 38,844 posts GB
Sunday, 29 May 2011
K
Ken Harper
11:53 AM
Clevedon

I live in Clevedon North Somerset and use Freeview. Our aerial is tuned to Wells in Somerset and several stations are not available erxpecially BBc West & ITV West.
Can I retune to Wenvoe and get these stations? I do not want BBC Wales

link to this comment
Ken Harper's 1 post GB
Monday, 30 May 2011
Briantist
sentiment_very_satisfiedOwner

1:36 PM

Ken Harper: If you point your aerial at a Welsh transmitter, you will get Welsh services. If you want English ones, use the Mendip transmitter.

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Briantist's 38,844 posts GB
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