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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
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In this section
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My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Wednesday, 3 August 2011
K
keef
7:58 PM

above ^^^^

that worked...

Reset method 1 - Delete and Rescan

Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

Check cables and connectors are in good order.
Wait for at least 30 seconds.
With the card still out of the machine, plug the Digibox back into the mains.
Ignore all the messages, and wait for around a minute.
Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
Insert viewing card, wait a few seconds.
Check 104 for Channel 4 and 105 for five.

link to this comment
keef's 1 post GB flag
Thursday, 4 August 2011
N
nICKY
6:59 PM

I have a sky PLUS BOX WHICH SAYS NO SATELLITE SIGNAL IT ONLY HAS ON OUTPUT FOR VARIOUS REASONS. SHOULD I UPGRADE IT AND IF SO HOW?

link to this comment
nICKY's 1 post GB flag
Friday, 5 August 2011
Briantist
sentiment_very_satisfiedOwner

10:32 AM

nICKY : I'm not sure what you mean by "IT ONLY HAS ON OUTPUT FOR VARIOUS REASONS", can you please explain a little more?

link to this comment
Briantist's 38,907 posts GB flag
R
Robert
5:48 PM

I have had a SKY+ box for a number of years and have now upgraded to a SKY HD+ box. When it is a hot and sunny day I suddenly lose the signal and the message 'no signal being received' appears. This usually happens in the afternoons. I can unplug and reboot the system and get the signal back but it often goes again after say 30 mins. This does not happen on cloudy or rainy days or after say 6.00 pm. Any ideas?

link to this comment
Robert's 1 post GB flag
KB Aerials Sheffield
sentiment_satisfiedSilver

7:33 PM
Sheffield

Robert: possibly your box is over heating and the power supply needs cooling dont think its reception problems but certainly a hot sky box will play up

have a feel see if its getting really hot - is it in a cupboard with little ventilation ?

just as a test when this happens get a domestic desk type fan and blow cold air into it - i know this isnt a cure but it would indicate if heat was an issue

Keith KB Aerials Sheffield

link to this comment
KB Aerials Sheffield's 274 posts GB flag
KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Saturday, 6 August 2011
P
pam
1:59 PM

hi i hav got upto no 6 on how to reset my sky hd and it just says it is initialising i cant go any further any suggestions, pam

link to this comment
pam's 1 post GB flag
KB Aerials Sheffield
sentiment_satisfiedSilver

4:19 PM
Sheffield

pam what prompted you to reset your sky box?

and what is it doing ? - how old is it?

link to this comment
KB Aerials Sheffield's 274 posts GB flag
KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Sunday, 7 August 2011
P
Peter Sharpe
10:35 AM

I have just cancelled my Sky subscription, and now I am unable to get any channels trough my skyHD box.
I only have a satellite ariel and I only have the message 'No DVB Service Found' when I turn on the box?

link to this comment
Peter Sharpe's 1 post GB flag
S
satandpcguy
sentiment_satisfiedBronze

11:27 AM

Peter Sharpe: there are about 200 channel that are free to air are able to be receive without a sky card.

I do not recognise "No DVB Service Found'" as a Sky HD box messages. Could this be a message saying the TV is unable to find a "Freeview" signal?

link to this comment
satandpcguy's 89 posts ES flag
D
daz evans
12:42 PM

Hi
my parents had sky then cancelled after 12mths so i have there sky dish and box and viewing card and have installed the dish and box in my sons room just for freeview but i keep getting the no message signal i have checked the leads over and over again and they are spoton,do i have to get sky to connect this just for freeview
any help

link to this comment
daz evans's 1 post GB flag
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