menuMENU    UK Free TV logo Help!



Click to see updates

What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Sunday, 2 October 2011
3:37 PM

I live in Scotland and I have one paid Sky subscription and one freesat. No problem with my main digibox but until a few months ago I could get BBC 1 Scotland and BBC News Channel on my second gigibox. Now I can get virtually every other BBC Regional channel except Scotland and cannot get BBC News. I get 'no satellite signal' . I have reset the digibox softwre still no good.

link to this comment
Mark's 1 post GB flag
Abbey Show
5:07 PM

I have tried all you suggested because I get this message on my screen, 'NO SATELLITE SIGNAL IS BEING RECEIVED.'
I know the dish is not properly aligned or not aligned at all, how can I go about this? Please help.
SE26 6NA, London.

link to this comment
Abbey Show's 1 post GB flag
Abbey's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage

5:37 PM

Mark: Just to clarify, is it the Freesat box that you cannot get the news for BBC Scotland on?

I assume you have entered the post code again after you reset the box, the post code either being yours or another associated with the area you want the news for, this picked from a telephone book of the area.

link to this comment
jb38's 7,179 posts GB flag

5:41 PM

Abbey Show: I would suggest that you make a few enquiries to anyone associated with installations and ask what they would charge to align your dish.

This said, taking it that you know that is all thats wrong!

link to this comment
jb38's 7,179 posts GB flag
8:18 PM

For the last couple of days we haven't been able to get NHK World on channel 507. It says "There is a technical fault with this channel. Please try later"

I have just tried Reset method 1 but the problem is still occurring.

Is anyone else having problems with this channel?

link to this comment
Laura's 2 posts GB flag
11:28 PM

Laura, I too am having problems getting the NHK World channel 507 on Sky (standard sky box) for the last 24 hours.

I just looked at the NHK World website and it says that they [NHK] have discontinued their standard definition service for the UK & Ireland from the end of 30th September 2011 and now they only show the channel in HD.
NHK WORLD | Service Updated

That is a real pain as now i cannot watch it. I am really not happy about that! >:-(

link to this comment
joem's 1 post GB flag
Monday, 3 October 2011
5:49 PM

That's terrible - it's one of the few channels on TV I watch. Really gutted. We can't afford a HD TV :-(

link to this comment
Laura's 2 posts GB flag
8:26 PM

Laura and joem I to will miss NHK ><
BEGIN Japanology
Four Seasons in Japan
Sense of Japan
and more... AArrrgghhhhh!!! this has and will cause me to buy HD Box simply because i cannot live without NHK. My wife is Japanese and she is gutted!! =(^..)=

link to this comment
Mart's 1 post GB flag
9:23 PM

RE: NHK WORLD............




You can find channels you'd like by searching using the word 'streaming'...'streaming live CNN', for example.


link to this comment
Chome4's 3 posts GB flag
Tuesday, 4 October 2011
7:53 PM

Thank you to Jim F my Sky hd box is now working perfectly in Spain, it still has the same fault as the sky+ box had that in tv guide no information is shown but when the i button is pressed whilst watching a channel it works.
I have just read that sky + record pause and play etc will not work without a subscription but can confirm that mine does all of those functions, I simply have to insert my old sky+ viewing card and it works , only the new sky card stops these functions from working, this may be old news to some on here but may be of some use to someone else in the future,
many thanks to this site which has sorted my problem out , Dave

link to this comment
evad's 2 posts ES flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.