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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Friday, 9 December 2011
5:53 PM

i did the LNB 2 nd method now the signal is there but almost all freeview are gone as they showing no signal received what to do pls help

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karan's 1 post GB flag
karan's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
6:16 PM

My Grundig digibox tunes does the 'searching for listings' bit after powering up and then plays the music and goes to channel 998 and plays that channel, shows date, time etc. When I go to channel list it shows all the program listings and then when I select any channel I get a 'no satelite signal' message.
Can you help?

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Patrick's 2 posts IE flag

7:34 PM

Patrick: I would be inclined to try using "Reset method 3" at the top of the page, but remember to hold the back up button "on the box" (not remote) down whilst you are powering up the box, and keep holding it until you get the "Upgrading system software" message on the screen, only then releasing it.

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jb38's 7,179 posts GB flag
Saturday, 10 December 2011
5:04 AM

tried the reset as described, same problem. Message is 'No sattelite signal being received' and its number 28. Also, it is not the dish allignment because I have an octo lnb and the signal is fine on other digibox.

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Patrick's 2 posts IE flag

8:04 AM

Patrick: Well the only reason I suggested trying that was because you are not experiencing a run of the mill problem, and in situations like that starting afresh sometimes eradicates glitches in the system.

However, now you have tried that the only logical thing to do is try swapping that particular box over with one used in another room, as if it works, which in theory should mean that the previously working one shouldn't!, then that indicates that the LNB outlet port being used has developed a fault, which as you will no doubt realise means the complete block being changed, although if you aren't under contract and can manage it yourself, these can be purchased from various e-bay sources for under £10.00.

Should the LNB outlet be the source of the problem, then in the off chance of it making a difference you could try resetting that particular section of the LNB, (method 2) although I have my doubts if it will make any difference, but there is nothing to lose by trying it!

Finally, if though on the other hand the Grundig box still doesn't work in the other position either, then its time for it to be replaced, as you will have exhausted the test procedures.

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jb38's 7,179 posts GB flag
Kevin Lambert
6:28 PM

I have a Panasonic TU BS D50 satellite box.
I also have the latest Sky viewing card even though i don't subscribe and just watch the free channels.
Lately i've been getting the message "There is a technical fault with this channel ,please try later".It affects certain channels only.
'Vintage TV','Horror','Movies4men' and others.
None of the main channels are affected.
The only way to get these back is to unscrew the dish lead connector on the rear and re insert it.
After a day or so they go again.I get a good three quarters signal on strength and quality.
The lead is properly cut and adjusted and no part of the uter coil is touching the inner.
I'm suspecting the socket clapmps, which hold the center part of the lead is'nt tight enough or weakened.
Is this common?
Any help appreciated.

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Kevin Lambert's 2 posts GB flag
Monday, 12 December 2011
8:20 PM

Hi, I am setting up sky for the freeview channels only with my sky HD + box and I get the message "no satellite signal". However, on a neighbours box it works perfectly. I have tried all three processes and nothing has happened!! Any ideas?

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Steve's 1 post FR flag
Tuesday, 13 December 2011
4:25 PM

hi i have no signal on my sky telly or on my telly in any of my bedrooms which have freeview
eh44dj my ariel is in the loft

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stacy's 1 post GB flag
Thursday, 15 December 2011
6:54 PM
Newcastle Upon Tyne

Hi,thanks for your reply have solved our problem the sky aerial cable connection that comes into the house had come apart from my extension cable that goes up into my bedroom my wife when putting the xmas tree up accidently pulled the connection apart.
cheers thanks.

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john's 3 posts GB flag
john's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Sunday, 18 December 2011
marie fender
10:43 PM

my tv in the bed room is saying no signal i have looked at every thing and the tv tells me that there is no phone line is the phone somthing to do with the sky box and would this make the problem of the box not to work

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marie fender's 1 post GB flag
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