Use the Knowledge base to find answers to your technical problems
Just answer my questions with a Yes or No Photograph: Shutterstock
I'm pleased to announce a new service for UK Free TV: the Knowledge Base.
This service has replaced the all "Diagnostics" section. There was a problem with the logic with the old service that didn't allow new help to be added to the original data.
The new service can very easily be extended to include new issues and problems as they arise. The current design maps the most popular questions to have easily reached answers. It also takes you directly to the page with the answer on it, cutting the number of clicks required.
I have left the old Diagnostics pages up - with the content grayed out and crossed out - as there are many useful comments on those pages. I will, eventually, migrate these to the new system.
As ever, please let me know what you think can be added.