Read this: BBC must transform the way it serves audiences, Ofcom warns
Summary: The BBC must be much more open and clear with audiences about how it handles their complaints, responds to concerns and meets viewers' and listeners' needs, Ofcom warns today. BBC iPlayer, BBC Sounds, the BBC website and other online services have become increasingly important for reaching audiences. - www.ofcom.org.ukwww.ofcom.org.ukBBC must transform the way it serves aud…
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