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Read this: I know that our viewers are angry. Well listen - and learn: BBC boss Mark Thompson on the Eastenders story | Mail Online

Summary: So he must have been stunned by the 8,000-plus complaints about the insensitive soap plot in which a mother whose newborn baby had just died secretly swapped the child for a healthy one born to a neighbour on the same day. Mark Thompson has been taken aback by the ferocity of the criticism and yesterday admitted that there were lessons to be learnt. He conceded We are aware that in this instance there has been a strong reaction to this aspect of the storyline. - link

I know that our viewers are angry. Well …

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