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Read this: BT envisions improved subscriber experience with Motive ServiceView

Summary: Industry News Blogs Briefing Room advertisement BTs build-out, first announced in 2008, is scheduled to be finished next year. ServiceView has been deployed by other carriers, though Motive may be more known for its widely-deployed Home Device Manager solution. The ServiceView software is used by customer representatives in the service provider call center to give them subscriber experience visibility and control, as well as automated problem analysis. -

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