When you buy a Freesat box you will be offered an appropriate installation by the retailer. You can, if you already have a satellite dish that is unused or if you are replacing a Sky box with a Freesat one, just take the box home and do it yourself. See Upgrading from Sky to Freesat - ukfree.tv.
If you choose to have have a new dish installed, this will be done in one of two ways.
If you buy the box from an independent retailer there is a slightly different arrangement. Some of the independents will also use Euroaerials and TSG.
However, other independent retailers that have their own installation services as part of their company can select to perform this function themselves. There retailers have to sign a contract to ensure that they match the service levels required by Freesat.
In addition, when the installer visits your home, they must:
agree with the customer first where the dish and receivers are to be positioned;
explain to the customer the work they are going to do and the effect it will have;
install the dish, cables and connectors to the correct standards;
align the dish to the satellites.
connect the Freesat box to the television using the correct cables;
explain the operation of the box and remote control to the customer.
If the retailer does not keep to these strict rules their contract to supply boxes will be terminated and they could face court action. Freesat say they have a 'zero tolerance' policy towards inappropriate customer service.
Basically, all Freesat boxes and installation will be sold though retail outlets, so there is always someone you can go and see if you have a problem. This does not mean these shops cannot also sell online, but they must have an address you can go to.
So, let's test out this advert that keeps being posted here on ukfree.tv:
EuroAerials were supposed to telephone me last night (Thursday 7th July) to confirm that they will be attending today, Friday 8th July, to fit my home with some sort of equipment supplied under the Switchover Help Scheme. The Installer was also supposed to telephone me today (Friday) to tell me what time he would be attending my home. No calls have been received, either last night nor this morning. On their temporary website is a telephone number that is unobtainable. Having paid them a fee, I am now beginning to become suspicious. Has anyone else had any dealings with EuroAerials. Would appreciate any feedback.