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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Sunday, 22 July 2012
Jill Symonds
11:56 AM

Up until a week ago, i was able to recieve channel 12 Yesterday. But after doing an automatic channel scearch[by mistake] I can no longer get it. Whats happened please.

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Jill Symonds's 1 post GB flag
Martin McCloskey
2:44 PM

Re missing BBC Channels on one TV but not on a second TV - both connected to the same aerial (Sunday 08 July) - it was caused by a faulty co-axial socket on the wall connecting the TV to the aerial.

It amazes me that it could be so specific to one group of channels - I think the signal strength for that group is the lowest of all the groups we pick up so it was the one most vulnerable to a faulty connection at the socket.

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Martin McCloskey's 4 posts GB flag
Mark Fletcher

8:39 PM

Jill Symonds.Unless you leave a full postcode preferably,or a nearby location as such,we cannot be of any valuable assistance to you.

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Mark Fletcher's 673 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Wednesday, 25 July 2012
mark heaney
3:58 PM

hi there we have just moved from the cotswolds to harrogate i no longer subscribe to sky the box is still receiving bbc1 south west and itv south west is there any way of resetting this to receive yorkshire channels i dont need the weather or news anymore from south west

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mark heaney's 1 post GB flag
5:42 PM

I'm getting a UE40 EH 5000 40" widescreen full HD 108p LED with Freeview. I already have a Freesat box, a DVD player and a VHS player which I want to plug into the new Samsung TV. Could you please advise me what sort of leads scart and otherwise I need to to plug in these three boxes. Also, I might want to have the TV wall-mounted on the chimney breast so could you also advise me what leads etc. whenever I have it wall-mounted? Thank you very much.

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Valerie's 1 post GB flag
philip j Thomas
7:22 PM

My TV has built in Freeview tuner. Iam in Seaford Sussex and expect to use the new Newhaven transmitter. However, BBC1 shows BBC1 South not BBc 1 SE which I used to get on analogue.
My location has the same line of sight for Newhaven and Brighton Whitehawk, which makes me wonder if Autotune has connected my station 1 to Whitehawk, which shows BBC 1 South.
Advise me, please.

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philip j Thomas's 3 posts GB flag
Dave Lindsay

7:36 PM

philip j Thomas: Run the automatic tuning scan and unplug the aerial when it gets to 61% (or past UHF channel 50 if it gives channel numbers during the scan).

Receivers usually give the UHF channel number that they are tuned to and this will allow you to identify which transmitter you are receiving.

Newhaven BBC One is on C50 and ITV1 is C43. HD services are on C40.

Whitehawk's BBC One is on C60 and ITV1 is on C53. HD services are on C51.

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Dave Lindsay's 5,724 posts GB flag
Dave Lindsay

8:26 PM

philip j Thomas: The UHF channel number that is tuned is usually given on the signal strength screen.

Newhaven doesn't carry the Commercial (COM) multiplexes, but as your TV has tuned to Whitehawk now, it may be possible to manually tune to it for the Commercials and Newhaven for Public Service (PSB) channels.

Whitehawk's COMs:

- COM4 | ITV3 etc | C57
- COM5 | Pick TV etc | C56
- COM6 | Yesterday etc | C48

Due to the point I advised you to unplug the aerial, you may have COM6 but not COM4 and COM5, and these will need manually tuning.

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Dave Lindsay's 5,724 posts GB flag
Friday, 27 July 2012
Janet Armstrong
9:28 PM

What's the point in resetting my sky+hd box when it says it isn't getting a signal when the thing is recording another channel quite happily and it's only about 2 channels it's got a problem with

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Janet Armstrong's 1 post GB flag
jason dee
10:47 PM

i've done a software upgrade on my standard sky box & now have no sound & the picture on all channels has a greenish tint.very grateful for any help

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jason dee's 1 post GB flag
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