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Which free digital TV system will give me the most reliable reception?

This week I am going to look at the digital TV systems in use and look at why they do not work for everyone all the time - and what you can do about it. Today, we start with looking at the four systems.

Sometimes some digital TV system do not give you the programmes you expect.  Photograph: Shutterstock
Sometimes some digital TV system do not give you the programmes you expect. Photograph: Shutterstock
published on UK Free TV

How time flies! It was 12 years ago this week that Sky closed their analogue TV service, and it was five years ago that "digital switchover" started. It can be quite hard to remember the imperfections of analogue reception, as everyone now has crystal-clear digital TV.

All transmission systems (analogue or digital) have to deal with the real world. This means a range of weather and atmospheric conditions can cause reception problems. What can you do about it?

However, the binary "bits" that are translated into the moving pictures, stereo sound, on-screen TV listings, subtitles and interactive text services have to get themselves from the broadcaster to your TV set, still have to be transferred along the same airwaves as the old analogue services.

On feature of "digital television" is that is digital in both the sense of "being provided by computer technology" and "it works, or it doesn't".

There are four ways you can get digital TV into your home:



1. Using "Freeview", which is the name for the service that provides channels from tall transmitters based around the country. This system is often called "terrestrial" (relating to the earth) because the TV signals stay close to the ground. Almost every home in the UK has a rooftop aerial which picks up the signals and sends them down to the TV sets around the house.



2. Using satellites, which you will know by the names "Sky" or "Freesat". It is hard to fathom sometimes that the satellites are up in space, 22,236 miles above Africa in the Maiko National Park, Congo (not far from Rwanda). Satellite reception is no harder to set up than using an aerial, all you need is a small compact black disk mounted on a south-facing wall.



3. Cable TV, which is known as "Virgin Media" in the UK, offers an alternative reception system. The cable company provides a wire into your home that provides a range of services. This is connected to a box in the street, which connects onto what is called a "head end" in your town or city: a room full of equipment where the TV channels are provided and encoded.

4. You may know Internet TV as "BT Vision" or "TalkTalk TV", or you might use BBC iPlayer, or Sky Now. To watch TV this way, your equipment connects to the internet using whatever method is to hand: ADSL (sharing a phone line), wireless, mobile or cable-provided.

Part two tomorrow: how they work - most of the time.



Help with Freeview, aerials?
How do I get a test card with Freeview1
I would like to know if it is possible to receive UK terrestrial Freeview servic2
I have been told I would receive too much singal from my Freeview tansmitter as 3
Can my Freeview box receive more than one BBC and ITV region?4
Is it true that my 87 year old mother is entitled to a FREE upgrade when the ana5
In this section
Official aerial installers guide to the TV spectrum future1
High pressure causing channel loss through "Inversion"2
Digital Region Overlap3
Freeview reception has changed?4
Two frequency interference 5
Single frequency interference6

Comments
Monday, 7 October 2013
D
David
sentiment_satisfiedGold

9:40 AM

Will you give warnings please as to what equipment of these system will remain fully useable for say the next 7 to 10 years that we have now.
EG. I'm told to get Freeview fully from next year with extra stations a Freeview HD TV or box will be required.
Also in 2018 I read that additional frequencies will be used to those today Terrestrially and again new TV or box and aerial required.

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David's 306 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

11:05 AM

David: Freeview equipment needs to have a DVB-T2 tuner to receive the HD channels currently on air, and yes it is expected that over time services will migrate to DVB-T2 transmission, so starting with the COM muxes in about 2018, viewers without suitable equipment will no longer be able to view the affected channels. The extra channels you mention which are due to start next year will be DVB-T2. They will use frequencies in the C31 to C37 section of group A and be transmitted at lower power than the existing services. As they are only planned for a few sites viewers who are in range might need to use an additional aerial pointing to a different transmitter in order to receive them. Advice regarding aerials is more difficult, as really any aerial needs to be suitable for the power and frequencies of the transmissions being received at the time. Eventually, if suggested changes take place to free up more spectrum for mobile phones, all transmitters will be using frequencies in either group A or group K. It is best not to replace aerials which are currently working ok until it becomes necessary in the future.

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KMJ,Derby's 1,811 posts GB flag
C
colin1951uk
11:32 AM
Eastleigh

KMJ,Derby:

Can you just clarify this bit of you post please... "and yes it is expected that over time services will migrate to DVB-T2 transmission, so starting with the COM muxes in about 2018, viewers without suitable equipment will no longer be able to view the affected channels."

Does that mean some COM services will be exclusively HD only and that eventually all SD transmissions will be discontinued on Freeview?




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colin1951uk's 20 posts GB flag
colin1951uk's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
K
KMJ,Derby
sentiment_satisfiedGold

12:49 PM

colin1951uk: There is a plan for the COM muxes to each work as a SFN using C22, C25, C28. from all/most of the existing full Freeview sites. For this to take place it would be necessary to adopt DVB-T2 working. Whether the services on each mux decide to become HD, or remain as SD depends on the capacity versus number of services carried, and whether the broadcasters are interested in HD! It is likely that the shopping channels, for example, will remain in SD, as it is possible to fit in up to three SD channels instead of one HD channel. Remember that the Northern Ireland minimux carries SD channels on a DVB-T2 transmission. The new low power muxes currently being added to thirty sites are a carrot to encourage viewers to purchase DVB-T2 equipment in preparation for the possible change to DVB-T2 for the COM muxes in 2018. If and when PSB1 and PSB2 change to DVB-T2 is for Ofcom to decide, but will probably depend on how soon the majority of viewers aquire DVB-T2 Freeview tuners.

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KMJ,Derby's 1,811 posts GB flag
R
rob
sentiment_satisfiedSilver

1:34 PM

Oh dear... its another way of government forcing people to buy new boxes or new tv's PVR's etc etc so they get the VAT.. So lets say i buy a PVR DVB T2 how do we know for sure it still work after 2018? does this mean freeview SD ceased for good?.. Why didnt freeview UK thought about this in the 1st place?????

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rob's 171 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

2:58 PM

rob: 'Why didnt freeview UK thought about this in the 1st place?'

They did - but since there were huge numbers of MPEG2 Freeview tuners already out there, to replace the lot during digital switchover would have been a big problem. However, I would regard anything to do with technology as something the the Dm does badly (and not just technology), and this is much the same.

Ofcom reckon the T2 tuners will be about 80% of the recievers used by 2018. Thats pretty likely, since T2 has been standard in TV's from the big 4 for last 2 years from 32 up. If your buying a cheap TV, I would check - there is a reason its cheap, and a T2 tuners is something that is missing.

Even if you have an older TV, there is every reason to think that PVR's (which are pretty much all t2) will be used instead of the internal tuner, and older PVR's will of course be gradually replaced. You can even use one with a CRT! HD boxes are about £60, and that cost will probably fall.

I'm always amazed that people think that government forces technelogical changes in order to raise VAT - such changes are in reality very long term, and never factor into such revenue calculations.

Another storm in a teacup....




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MikeB's 2,579 posts GB flag
T
Trevor Harris
sentiment_satisfiedGold

8:32 PM

Anything can happen between now and 2018 as technology is moving very quickly. Mimo, High Efficiency Video Coding, 4k, and maybe new transmission technology like "photon angular momentum". Hopefully "Fibre To The Premises" with gigabit internet speeds will be established.

Ofcom should be very careful about committing too early as they did with DAB. Ofcom didn't seem to see HD coming there are only 5 HD channels on Freeview and yet we have 70 on satellite including a 3D channel.

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Trevor Harris's 367 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

8:44 PM

Briantist:
Re Item 2: A technical error has crept in. A satellite above the Maiko National Park will be at orbital position 0 degrees. The park is on the Greenwich Meridian and the Equator so anything vertically above the park is at the orbital meridian of 0 degrees. However, the Astra range of satellite are not above Maiko Park, but are further east at 28.2 and 28.5 degrees east in a geo-stationary equatorial orbit, meaning they stay largely above Nord Kivu Province in the Congo.

The satellites move around slightly because of variations in gravitational effects between them and they are normally within an imaginary box of around 1 km, but they appear to be in same position because of beam spread of the dishes used.

A dish, note the spelling error in your text, can be any colour and is a concave disk shape. It can be circular or ovate and the LNB mount point may be directly in line or offset, the latter affecting the 'ideal' shape of the dish. Sky dishes tend to be ovate horizontally to allow for the two orbital positions.

Re Item 3: Virgin Media are just one of the cable service providers, other operate in places such as Kingston-upon-Hull for example.

Re Item 4: please include a reference to fibre, it is the newer system replacing ADSL in a growing number of locations, often either a commercial service or under the BDUK provisions. The BT version being known as Infinity.

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MikeP's 3,056 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

8:58 PM

MikeB:

I think the expectation of equipment replacement being that frequent takes little account of the changes in peoples' spending patterns recently. It is quite common for normal viewers to expect a TV to last 12-15 years and a set-top box the same time. So there are still large numbers of CRT televisions in use and many boxes/PVRs without a T2 tuner.

I am very sceptical about Ofcom's ability and have serious concerns about their approach to entertainment broadcasting, telephony services, etc. They appear to be driven by mobile phone operators desires and not properly understand the reluctance of TV viewers to keep retuning their TV equipment, they never did under analogue but have now had to do it several times with digital- so they think digital is no as good as promised. They may be right judging from many of the problems posted here and elsewhere.

I admit that my TV is 13 years old and my Freeview box is getting on for 9. The Sky+ box is about that too! It suits us perfectly as we want to watch and enjoy programme content and not see every 'zit' on a teenager's face. If the picture/sound/reception is good enough to enjoy the content without commenting on technical aspects of the displayed image or sound then that meets the users needs and we should allow them to enjoy their chosen entertainment. Those that want to count facial hairs are welcome to buy what equipment they want as long as they recognise that others may not want to follow them.

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MikeP's 3,056 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

9:10 PM

Mike P: 'The BT version being known as Infinity.' - or as someone I know puts it, Infinitely Awful!

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MikeB's 2,579 posts GB flag
T
Trevor Harris
sentiment_satisfiedGold

11:14 PM

@MikeB

I wondered why you think fibre internet is awfull. I had FTTC installed a few months ago from Sky and I get a very good service. There is a limitaion with FTTC in that the link speed decreases with distance from the Cabinet. The are various new technologies being introduced to lessen the effect of line length. FTTP is already delivering gigabit speeds in some areas.


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Trevor Harris's 367 posts GB flag
C
Charles Stuart
sentiment_satisfiedSilver

11:30 PM
Bristol

I have a YouView box from Talktalk. I have Talktalk medium fibre broadband and regularly get speeds of 37.5Mbps on my connection. I have almost no connection failures when I'm using my computer to look at the Internet, stream videos on YouTube and listen to music. However, when I use the catch-up service on YouView, I find that BBC iPlayer constantly buffers and fails. In contrast, 4oD, Demand 5 and ITV Player work fine. The only explanation that makes sense to me is that the BBC has insufficient bandwidth on its servers to meet demand from viewer for iPlayer services. Do others have similar problems with iPlayer and is my guess correct? The only time iPlayer has worked OK for me was when I watched a programme at midnight. Even then there was a little buffering.

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Charles Stuart's 159 posts GB flag
Charles's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
T
Trevor Harris
sentiment_satisfiedGold

11:46 PM

@MikeP

Some time ago the BBC tried to carry out some test to find out how low they could lower the bitrate on HD. For this they used BBC staff. They had to scrap thier first results because a large number of the participents needed to go to specsavers. If you get my drift.

I would hate to go back to a CRT with all its distortions. Although professional CRTs can give very good pictures I don't think many would be willing to pay tens of thousands of pounds for one.

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Trevor Harris's 367 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

11:49 PM

Trevor Harris: Actually I dont, in fact thats what I'm using right now! My reference was to a friend of mine who has come to hate BT and their fibre service. On the other hand, my brother (who is a computer professional, and wants the highest possible speed) came to hate my current provider, and switched to BT, where he has been pretty happy.

Fibre should have been rolled out further by now, especially in rural areas (thanks for nothing BT), but certainly its going to allow more use of smart TV's etc for viewing, and the introduction of 4K is going to be interesting to see how people actually use it.

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MikeB's 2,579 posts GB flag
Tuesday, 8 October 2013
T
Trevor Harris
sentiment_satisfiedGold

12:03 AM

@Charles Stuart

I have had buffering problems with Iplayer but to be honest I dont use it very much on my PC. The internet has a drawback in that there is no guarentee of a quality of service. Most connections share bandwidth with other users which may limit your bandwidth for short periods.

Sky has Iplayer but do it in a slightly different way. They copy the stream to the hard disc but you don't have to wait for the download to complete before viewing. It waits until sufficient data is buffered and the tells you it is available to view.

Sky Go has a system where you can select your picture quality. Some people prefer this to the auto option.

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Trevor Harris's 367 posts GB flag
leslie rainer
sentiment_satisfiedBronze

8:15 AM

can any one tell me when freesat are going lauch any more channels and what will this new transponders mean to us ty

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leslie rainer's 43 posts GB flag
Wednesday, 9 October 2013
R
rob
sentiment_satisfiedSilver

7:42 AM

Call me old fashioned... I am one of those people only upgrade tv or box only if i really really have to... if it aint broke leave it till it dies completly... Also I am not a person goes out upgrade everything on a whim. I remember a saled man saying "freeview will not work on VHS video recorders" rubbish the best thing to do is have a digi box soley for video, set timers on both units.. it works well. I do have 2 Anolouge DVD recorders paired up with freeview box... that works well no problem. If i do get a freeview recorder.. i will make sure it has DVB T2 tuner.I do agree this "re tuning " is a pain but why not have all the " retuning" all at once due the switchover... i feel they haven't planned this out very well.. Freesat and Sky boxes no retuning need it automaticly put in new channels. I just wish freeview box do this properly... but saying that freeview boxes do re tune to other transmitters for no good reason. I very often do the Re tuning for the elderly in my village... for free of charge.. just a cuppa or coffee thats all i ask for. :-)

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rob's 171 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

11:03 AM

rob: When you buy a new box for DVB-T2, make sure that it includes a scart socket for connecting it to older equipment. Sadly some penny-pinching manufacturers are producing boxes with only HDMI for output.

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KMJ,Derby's 1,811 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

11:47 AM

KMJ,Derby: to be honey, most manufacturers only have HDMI on the back now, certainly Panasonic and Samsung does. That does make sense, since they have HD tuners, and therefore it's a reasonable expectation that they will be connected to at least HD-ready tv's. HDMI is now the standard, scart is legacy, and I've noticed that video RCA's have also now vanished.

Humax still has scart and hdmi, and I've recommended getting the t2 for a while to CRT owners, since they can use it for their present tv and any replacement.
As we keep seeing, people are still buying tv's and other equipment without thinking how its all going to fit together, and are still buying cheap tv's and are then surprised that the HD does not extend to the tuner - hopefully that will become less of a problem as t2 tuners become universal, but if you are buying a tv, a cheap one is often cheap for a reason.

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MikeB's 2,579 posts GB flag
K
KMJ,Derby
sentiment_satisfiedGold

1:18 PM

MikeB: The problem arises when the viewer has no intention of replacing their CRT tv, they merely want to add a DVB-T2 tuner to receive additional channels or continue to receive channels in the event of a DVT switch-off. I feel manufacturers should be required to provide connectability for older equipment as part of the process of encouraging viewers to aquire DVB-T2 tuners. Likewise anyone buying a tv could still want to connect games consoles, VCRs or DVD players that have scart outputs. Personally I find the harsh rasping sound on the present range of tv sets is enough reason to postpone indefinitely the purchase of any new flat panel model.

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KMJ,Derby's 1,811 posts GB flag
M
MikeB
sentiment_very_satisfiedPlatinum

3:10 PM

KMJ,Derby: At some point CRT's are going to vanish, and if your a manufacturer, you have to think of the economics of producing connections which fewer and fewer people will be using.

Actually I agree with you, and not just because I have a CRT I cannot afford to replace at present! However, Humax and some other do continue to make equipment which does have scart (and I think RCA's as well).

In fact manufacturers actually do supply more connections on the back than most people actually use (Samsung used to have a DVI on the back of their 6000 series LED!) - However, HDMI is here to stay (although there will be one scart connection on the back of a modern TV, something which Samsung were doing five years ago), and we'll get used to it in time.

As for sound - thats what soundbars are for!

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MikeB's 2,579 posts GB flag
Sunday, 13 October 2013
T
Tim
4:18 AM
Cardiff

FTTC uses fibre to the cabinet (as the name suggests), but then copper from the cabinet to your home. Thus it suffers from similar inadequacies as ADSL.
To call it "fibre Internet" is a misnomer.
I would call "fibre internet" FTTP.

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Tim's 8 posts AU flag
Tim's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
D
David
sentiment_satisfiedGold

7:35 AM

Tim that seems a bit confusing to me in my case I have copper from my home to the exchange. I can go FTTC, the cabinet is a long why away from me thus reduces the distance of copper by over half which still gives reductions.
FTTP what is that please?
I believe there is a term FTTH, fibre to the Home, but is it dream for BT to rip all copper?
I would suggest BT needs fibre cabinets in each street like Virgin have.

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David's 306 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

10:24 PM

David et al:

FTTC is fibre to the cabinet, FTTH is fibre to the home and FTTP is fibre to the premises.

FTTC is being rolled out by BT, and others, as a means if getting faster broadband services to home via a roadside cabinet. That can be fairly close or may be a mile or more away from the subscriber's home, the last link being done in copper pairs as is the 'traditional' landline.

FTTH is where the fibre is laid by the provider into the home, terminating is a mast connection that contains the electronics needed to recover the data signals from the light in the fibre and convert it into an electronic data stream. The 'box' is a modem designed for that purpose.

FTTP is a commercial project involving BT but other operators are also laying such services. The fibre is run right into the 'premises', which may be a factory, office block, a housing block (such as flats) or commercial premises.

In terms of benefits, FTTC usually shortens the copper length so increases the potential speed deliverable, but much still depends on copper line length and quality. FTTH means there is no copper used at all until the connection converts from fibre to internal telephone wiring and broadband modem/router, so it has considerable potential for fast broadband. FTTP can be expensive as high capacity fibre is brought into the building and signals distributed as required.

As for costs, FTTC is usually cheaper by contract but is quite costly to install because of the cabinets and equipment inside them. FTTP is usually charged at a higher rate as it is felt that those wanting the faster service are prepared to pay more for it. FTTH is again charged at a higher rate but less than FTTP as it's largely, but not exclusively, aimed at the SOHO market, etc.

Does that help clarify?

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MikeP's 3,056 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

10:26 PM

Sorry, a few spelling errors crept in.

FTTH arrives at a master connection, not a mast.

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MikeP's 3,056 posts GB flag
C
Charles Stuart
sentiment_satisfiedSilver

10:26 PM
Bristol

I used the BBC's web form to report the problems that I've been having with iPlayer. Today I received a very nice and personal reply telling me that I was not the only person to have reported this problem and that the BBC are investigating possible causes and ways in which the problem can be remedied.

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Charles Stuart's 159 posts GB flag
Charles's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Friday, 27 December 2013
D
DougA
3:51 PM

In Alderney we have a Freeview Repeater that relays the FREMONT Point main transmitter. The Channel Islands don't have all the channels like the other main transmitters do. We have to resort to seeing some on Freesat. But some like Yesterday are not free. Our biggest problem is every so often the BBC transmitter, or the ITV one shuts off. Normally not both together, it can be for a few seconds or for several minutes or an hour or more. Considering we pay a licence fee its a very poor service from the local transmitter.

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DougA's 6 posts GB flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

4:58 PM

DougA: The Licence Fee pays for the BBC and, as a Public Service Broadcaster you have access to the BBC.

The channels that don't broadcast do so because they have no obligation to provide a Public Service, their main interest being to turn a profit.

Thus, if it weren't for Public Service Broadcasting you wouldn't have any TV.

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Dave Lindsay's 5,724 posts GB flag
Briantist
sentiment_very_satisfiedOwner

5:54 PM

DougA: In addition to Dave Lindsay's comments, the Crown dependencies legal separation from the rest of the United Kingdom makes it uneconomic to provide certain "free" services to the Island.

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Briantist's 38,929 posts GB flag
Dave Lindsay
sentiment_very_satisfiedPlatinum

7:22 PM

DougA: It's worth adding that the "problem" of not receiving the full complement of Freeview channels isn't confined to the Channel Islands. Many other transmitters which serve relatively few viewers also carry only Public Service channels.

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Dave Lindsay's 5,724 posts GB flag
Thursday, 22 May 2014
B
Brian Leahy
10:06 AM

I apologise for jumping into this thread but I have no idea how to start a new one. I purchased a PAN TX32LXD60 LCD television in 2006 so I recognise that it is 8 years old. I am very hard of hearing so I rely upon subtitles and I keep having to switch the sub title control on and off to keep even BBC 1 programs. I have had the aerial checked and that is all right. I understand that this may be a problem with the transmitter but I would like to know if it could be the television. Is there anything I can do and would a new Television work better.

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Brian Leahy's 14 posts GB flag
Wednesday, 29 June 2016
C
Charlie Arnold
4:21 PM

Hello I am experiencing problems with all BBC channels. The Aerial in the attic is pointing to the Mendip transmitter. Seems to only effect mux BBCA. Could this be atmospheric ? or is there some other problem going on there. I can re-direct the aerial to the Bath "relay" but then I will loose other channels.

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Charlie Arnold's 1 post GB flag
R
Richard Cooper
sentiment_satisfiedGold

4:32 PM
Norwich

Charlie Arnold: Hi, Charlie. Mendip has warned viewers that there will be a weak signal today, so, if I were you, I'd hang on until they put Mendip back on full power, rather than go to the trouble of rotating your aerial over what is only a temporary issue. Hope this helps. By the way, what channel have you been trying to watch? Richard, Norwich.

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Richard Cooper's 471 posts GB flag
Richard's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
Monday, 29 January 2018
R
Rebecca Wedge
5:10 PM

In the last 2 weeks the picture on 5star and 5 USA keeps breaking up. It has never done this before, the other channels are fine. Could you please give me some advice.

Thank you

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Rebecca Wedge's 1 post GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

6:55 PM

Rebecca Wedge: Start by checking for loose or damaged cables or connections behind your TV. What signal strength and quality readings do you get for these channels?

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StevensOnln1's 3,695 posts GB flag
Saturday, 8 September 2018
S
Sandy Slade
11:05 AM
Wolverhampton

Hi ,We are having a weak signal on our BT box and Spike channel has totally disappeared . Done everything several times that BT instructed youview instructions and we have checked to see if their are transmission repairs from Sutton Coalfield for the last few days and nothing . Can anyone suggest anything to restore our strength of signal and Spike please. Thank you .

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Sandy Slade's 1 post GB flag
Sandy's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Sunday, 9 September 2018
MikeP
sentiment_very_satisfiedPlatinum

10:26 AM

Sandy Slade:

At only 19km from the transmitter mast you should be getting an excellent reception, which suggests that there is a possible problem with your aerial system. Please check all the cables and connections, including unplugging any coaxial plugs and sockets and refitting them. Would you also please report what the signal strengths are for each of the multiplexes broadcast from Sutton Coldfield - the channel numbers are: 43, 45, 40, 42, 46, 39, 55 and 56. You should have a wideband aerial to get good reception of the latter two services.



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MikeP's 3,056 posts GB flag
Thursday, 20 September 2018
P
Patricia Anne Pokora
12:36 AM

No signal for Glenrothes Fife Television

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Patricia Anne Pokora's 2 posts GB flag
P
Patricia Anne Pokora
12:40 AM

None of the TV stations are working on any of our televisions. this also happened last night at around the same time. at about 00.20hrs.


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Patricia Anne Pokora's 2 posts GB flag
MikeP
sentiment_very_satisfiedPlatinum

10:20 AM

Patricia Anne Pokora:

To assist we really need you to provide your full post code so we can examine the expected reception conditions at your location. There are over 1100 transmitters around the UK, most will be wporking correctly but a few will have upgrade engineering works from time to time.

You should start by checking all your aerial cables and connections. If there are coaxial plug/sockets, unplug them and refit. DO NOT RETUNE.



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MikeP's 3,056 posts GB flag
Sunday, 15 December 2019
F
Frank Feely
3:35 PM

I am in Tayport Fife, since the Angus Transmitter retune in November our reception has been terrible, lost channels etc, for instance BBC and ITV breaking up and Horror channel missing

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Frank Feely's 1 post GB flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

5:19 PM

Frank Feely: You are likely using an older Grouped aerial which is not designed to receive the frequencies now in use at Angus. Give the Freeview Advice Line a call (see link below) - they can arrange for a replacement wideband aerial to be fitted, free of charge if you don't have satellite or cable.

Important changes to Freeview | Freeview

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StevensOnln1's 3,695 posts GB flag
Thursday, 18 June 2020
G
Gerald Taylor
12:08 PM
Bradford

Their seems to be an Issue with Keighley transmitter. TV installers I am calling are telling me this and also say they cannot reach the French Parent company to report the issue. People in these areas incl myself can lose 30 channels for days. I have had TV guys to mu house only to find no issues here. There test equipment say the transmitter is at fault. This has been ongoing intermittently for months now.18 June 2020 ..BD14 6LN Can you help please......

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Gerald Taylor's 1 post GB flag
Gerald's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
C
Chris.SE
sentiment_very_satisfiedPlatinum

4:43 PM

Gerald Taylor:

First to point out that both the Keighley and Keighley Town transmitters are currently listed by Freeview as on "Planned Engineering" with "Possible service interruptions". (As an aside I also noted that the Keighley transmitter has had a number of instances of essential engineering and some faults in recent months!). Also note that this is a "Light" transmitter with only the 3 main PSB multiplexes.
To see which channels are carried on which multiplexes, see Channel listings | Freeview

I don't know who exactly you have been talking to, but I would have expected any reputable TV or Aerial installers to know that the transmitter was listed for Planned Engineering and where to find that information AND how to contact either the BBC, Freeview - the public facing organisation in the UK for terrestrial TV, or Arqiva - the UK company that do virtually all the transmitter maintenance, about any transmitter issues.

When a transmitter is off-air or on low power that you have no signal (whether it be fault or maintenance), it is not a good idea to retune as all this will do is clear existing correct tuning and you have to retune again when signal returns, this might have been a cause of loss of channels for extended periods if you didn't retune a second time.

There are several relay transmitters in your area, but the Keighley transmitter is not listed as a transmitter to serve virtually all parts of your postcode with any reliable signals, neither by Freeview nor the BBC. Although reception predictors aren't always 100% accurate, there are more reliable predicted signals from 2-3 relays, and 2 main transmitters depending on exact location. Reception of transmitters and multiplexes depends on topography.
I noted from Street View of your postcode that there's aerials pointing at a variety of transmitters (I didn't see any pointing in the Keighley direction though) quite a few of them were at each of the two main transmitters, but a lot at probably one of two relay transmitters. The main transmitter aerials will have the rods horizontal, whereas the relays will be vertical.

You are predicted to get reliable signals for all multiplexes from the Bilsdale (main) transmitter but that is Tyne Tees region and I'm guessing you'll want Yorkshire which is all the other transmitters.

Whilst you are predicted to get good reception from Emley Moor (main) transmitter for 5 or 6 of the 6 primary multiplexes (depending on exact location, the 6th ArqB may be variable to poor), you are predicted to get 6 multiplexes from the Idle relay, the main PSB multiplexes better than Emley, but the COMs 4-6 may be quite variable, not as good as Emley.

In view of your opening comments about what you've been told by "TV installers" you are calling, I wouldn't trust any of them further than I could spit. I would do several things - 1) Check to see which way your aerial is pointing (and that it hasn't fallen over or got bits missing), 2) check which way your neighbours aerials are pointing, 3) talk to you neighbours to see how reliable their signals are, 4) Get a reliable recommendation from a neighbour or use something like Checkatrade.com to find a recommended and trusted aerial installer in your locale if you need the aerial changed/altered. Check their reviews and how well they know your locale.

I would suggest in view of the reception predictions that a good installer might try for reliable signals from Emley Moor, failing that from the Idle relay transmitter. The reason for the latter is that reception of the main PSBs is predicted to be better or at least as good as any of the other transmitters, and the 3 COM multiplexes (SDN, ArqA, ArqB) may be more reliable than Emley and aren't available from the other (all "Light") relays.

Here's a bit of tech info about transmitter distances, direction, polarisation (rods), UHF channels in the order PSBs 1-3, COMs 4-6, and Aerial Group.
(Note, closeness does not automatically imply better reception as power may be much lower).

Emley Moor (main - Yorkshire), 21km, bearing 152 degrees (~SSE), Horizontal, UHF 47,44,41,33,36,48; Group K (T or Wideband will do, needed if you can get COM7, but not always as good for the other channels).
Idle, 7km, bearing 33 degrees (slighty N of NE), Vertical, UHF 23,26,30,32,35,34; Group A
Wharfdale (Light), 18km, bearing 23 degrees (NNE), Vertical, UHF 25,22,28; Group A
Bradford West (Light). bearing 15 degrees (slightly N or NNE), Vertical, UHF 39,42,45; Group B
Bilsdale (main - Tyne Tees), bearing 33 degrees (slightly N of NE), Horizontal, UHF 27,24,21,43,46,40 also 55 for COM7 (COM8 on 56 is closing at all transmitters on 22nd June, retune needed as channels move). Group T/Wideband if you want/can get COM7, otherwise Group K recommended.

If you end up going for Idle, you may have to manual tune rather than automatic to get the correct channels as the 3 relays (and Bilsdale) are almost in the same direct from you and probably well within the beamwidth of the aerial and although Bilsdale is Horizontal polarisation, the signal might just be strong enough to receive with a vertical aerial.

If you really are pointing at Keighley (~NNW, rods vertical), reception is predicted to be poor, UHF channels are 40,43,46,29,31,37 and you could well get interference form Bilsdale on the PSBs.


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Chris.SE's 4,259 posts GB flag
Monday, 27 July 2020
J
Jeanne Kelly
7:02 PM
Bolton

Hi
We often experience picture freezing and sound loss problems on ITV and Channel 4 between 7 & 8pm. Postcode is BL7 9SL and nearest transmitter is Winter Hill. Any ideas how we can watch Channel 4 News without disturbance.

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Jeanne Kelly's 1 post GB flag
Jeanne's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Tuesday, 28 July 2020
C
Chris.SE
sentiment_very_satisfiedPlatinum

12:45 AM

Jeanne Kelly :

According to the Freeview Detailed Coverage Checker you should have absolutely no trouble receiving any of the multiplexes (groups of channels) from Winter Hill, you are only 5km from it! You should even be able to get all the Local multiplexes except possibly the one for Preston. ITV and Channel 4 are on the D3&4 multiplex (see Channel listings | Freeview ).

If this picture freezing and sound loss is a regular event at exactly those times, it sounds like some sort of major interference problem. That sort of time typically would indicate maybe a boiler starting for heating hot water or central heating unless you or a near neighbour is using some other electrical equipment regularly at that time.
This could be either due to a fault on said boiler or other equipment, or a fault on your aerial installation and/or cabling. Or maybe you've changed something in your installation recently - if so, please provide some more details and we see if we can explain any possible causes.

Other than that, you would be wise to check that your aerial seems intact and pointing in the correct direction and that your downlead looks undamaged (especially if it is old). At your location the aerial should be pointing at a bearing of 265 degrees (almost due W) with the rods horizontal (compare with neighbours) - you should be able to see the transmitter clearly in any case.

Also check all your coax plugs, connections, flyleads etc, unplug connectors check for corrosion or other problems and reconnect them. Flyleads are a common problem, try swapping/changing them. See what signal strengths and quality you are getting for the multiplexes (groups of channels) shown in your TV's tuning section.
Problematic connections, water ingress etc. can seem to affect reception of just an individual or several multiplexes.

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Chris.SE's 4,259 posts GB flag
Sunday, 8 October 2023
K
K Brady
11:01 AM

I am 71 years old and I wish to watch TV but at the moment this is not possible, two thirds of my Freeview channels have disappeared or are so pixilated to be unwatchable. if the problem is just caused by high air pressure, doesn't this mean that the design of this system is not fit for purpose.
In the 21st century surely the system needs to be redesigned. We can have realtime conversations with people on a space station 227 above us, in 1970's we received pictured from the moon, 24,000 miles away. I can get clear signals from a satellite 22,000 miles above the Earth, and yet I cannot now receive a permanent signal from a transmitter approximately 30 miles from me, because of sunny weather, do I have to pray for bad weather so that I may watch an uninterrupted TV.
Living on the south coast it now seems like every other week most of my Freeview channels disappear, with the climate changes happening now and the forecast of worse to come, even winter may not grant me bad weather, surely being able to watch Freeview on the current system will go the way of the dinosaurs.

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K Brady's 2 posts GB flag
K
K Brady
12:05 PM

I am 71 years old and I wish to watch TV, but at the moment this is not possible, two thirds of my Freeview channels have disappeared or are so pixilated to be unwatchable. I am told that the problem is just caused by high air pressure, doesn't this mean that the design of this system is not fit for purpose? Would more local transmitters overcome this problem?.
In the 21st century surely the system needs to be redesigned. We can have realtime conversations with people on a space station 227 miles above us, in 1970's we received pictures from the moon, 24,000 miles away, I can get clear signals from a satellite 22,000 miles above the Earth. we have common internet speeds of 2000Mbps (2Gbps) (you could transmit the entire Encyclopaedia Britannica in lest than a minute), and yet in 2023, I cannot now receive a permanent signal from a transmitter approximately 30 miles from me, because of sunny weather? Do I have to pray for bad weather so that I may watch an uninterrupted TV program?
Living on the south coast of the UK, it now seems like every other week, most of my Freeview channels disappear. With the climate changes happening now, and the forecast of worse to come, even winter may not grant me bad weather. Will we be able to watch Freeview on the current system or will the signals just disappear into the ether? (as they seem to do now?)

Apology for previous errors, you should always read before pressing enter.
i tink i craked it tihs tyme.

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K Brady's 2 posts GB flag
Monday, 9 October 2023
C
Chris.SE
sentiment_very_satisfiedPlatinum

12:45 AM

K Brady:

So sorry to hear of your reception problems, but there is Planned Engineering work taking place at the transmitter which can affect your reception BUT in addition to which it could well be current weather conditions affecting you, It's not bad design or just sunny weather or just high pressure, I'm afraid that is not a complete "picture" (sorry pun not intended).
Sometimes these conditions can cause Tropospheric Ducting which is currently affecting much of the south coast and southern parts of the country on Saturday and now extending into the Midlands and North of the country through Sunday including East Anglia. This causes interfering signals from distant transmitters in Europe or the UK to affect reception of your wanted signals. This can periodically last, seconds, minutes and sometimes much longer - Do NOT Retune.
There is nothing you can do about this apart from wait for conditions to change, or use online streaming if available.

IF you did retune, you be best manually retuning the UHF channels for your transmitter.

The BBC have issued warnings -
High pressure weather conditions impacting TV & Radio services - 6th October | Help receiving TV and radio

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Chris.SE's 4,259 posts GB flag

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