I hope that I'm correct in assuming you are an employee not a helper; if the later then I'm sorry; please ignore the following.
There are three problems which I would like to bring to your attention:
1. On the page for the Hastings Old Town transmitter (https://ukfree.tv/transmitters/tv/Hastings) it says that there are no reported problems. Yesterday, the 4th of February 2021, we lost all the TV channels on PSB2 (C28 530MHz). So, it appears that no one has reported the problem before this notification.
2. On that same page it says that the HD channels are on PSB3 (C22 482Mhz). I went to the manual tune section of menu on my Humax and found that I had no signal at all on C22 BUT I am able to receive the HD channels. (My Humax won't tell me what multiplex channel a TV channel is obtained from but, in this case, it's unlikely to be C22.)
3. On the "Freeview reset procedure" page (https://ukfree.tv/article/1107052354/My_Freeview_box_has_no_EPG_is_blank_on_FIVE_ITV3_I) it tells you how to do an automatic retune. If you are applying this to a PVR, such as a Humax, which has some recordings scheduled it will wipe all of those schedules. I think that the page should recommend that you make a note of them all before the retune so that you can more easily reinstate them afterwards. This would avoid a lot of stress when you discover that they are all gone!
Friday 5 February 2021 4:16PM
Hi MikeP,
I hope that I'm correct in assuming you are an employee not a helper; if the later then I'm sorry; please ignore the following.
There are three problems which I would like to bring to your attention:
1. On the page for the Hastings Old Town transmitter (https://ukfree.tv/transmitters/tv/Hastings) it says that there are no reported problems. Yesterday, the 4th of February 2021, we lost all the TV channels on PSB2 (C28 530MHz). So, it appears that no one has reported the problem before this notification.
2. On that same page it says that the HD channels are on PSB3 (C22 482Mhz). I went to the manual tune section of menu on my Humax and found that I had no signal at all on C22 BUT I am able to receive the HD channels. (My Humax won't tell me what multiplex channel a TV channel is obtained from but, in this case, it's unlikely to be C22.)
3. On the "Freeview reset procedure" page (https://ukfree.tv/article/1107052354/My_Freeview_box_has_no_EPG_is_blank_on_FIVE_ITV3_I) it tells you how to do an automatic retune. If you are applying this to a PVR, such as a Humax, which has some recordings scheduled it will wipe all of those schedules. I think that the page should recommend that you make a note of them all before the retune so that you can more easily reinstate them afterwards. This would avoid a lot of stress when you discover that they are all gone!
I hope that this helps,
Mike.