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All posts by Frank Croom

Below are all of Frank Croom's postings, with the most recent are at the bottom of the page.

BBC/ITV Freesat - Spring 08 | Freesat
Wednesday 2 March 2011 3:14PM

Not sure if this is the right place but here goes.
As my wife is disabled she qualifies for the digital assist scheme run by the BBC. We opted for having Freesat fitted at the subsidised payment of £209. The engineer arrived on time and completed the installation of a Sagem dtr94250 receiver/recorder. Everything went well for few days then the problems started. A warning box appeared on the screen saying that the receiver was having a problem and the HDD needed reformatting. My remote was also having problems as well with certain buttons not functioning.I phoned a helpline and was told someone would come and relace the box. The next day it was replaced with a dtr94500 model, but after he left I noticed that the packaging had red faulty stickers on it and somehow had originated in Jersey!!.
Another phonecall resulted in a third box being installed, this time a dtr94320. Almost immediately the same problems arose so I phoned Sagem. Their helpline is in Austria by the way.They were very helpful and talked me thru a procedure over the phone to correct the fault. But this was short lived and I had to phone them again yesterday and again I was talked thru. The problem started again after a few hours.
I really don't know what to do now, I feel like throwing the box in the skip. Three boxes,three different models and all had what appeared to be Argos catalog numbers on them. I know It's subsidised but I've still paid out £209 for faulty equipment. Any help or comments would be welcome.

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