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All posts by Anje

Below are all of Anje's postings, with the most recent are at the bottom of the page.

Since end of March, my Samsung UE32es6800 will lose sound, but only if I am watching a HD channel, BBC 1, BBC 2, ITV, Channel 4 etc. (channel number 101, 102, 103, 104)
Switching up and down a channel will get sound back or switching between HD and SD.

I have been logging the sound failures.
They can occur at any time after switching on to a HD channel. I have had sound go 3 times within one program or it can wait all evening then stop just the once.
The only commonality is it only effects HD channels and this started end of March and has been occurring on a daily basis. I'm beginning to get somewhat annoyed with the continual interruptions and hope someone sorts this issue soon.

On 'one' occassion:
Sat 30th April Channel 102 10pm - lost sound and vision symultaneously - this as yet has not been repeated.

Where: Newton Abbot, Devon.
TV was purchased in February 2013, so just three years old.
Aerial on roof using a signal booster. No additional boxsets, no additional hdmi cables to other sound outputting devices etc. Using it's own in built sound.

The Newton Abbot (Devon, England) mast is a public service broadcasting (PSB) transmitter, this is quite close to my home - within a couple of miles, but I think - not sure - does not supply the HD channels.
The big local mast is 'Beacon Hill'.

Sadly this issue seems to effect quite a lot of people:

The mysterious sound problem silencing Freeview HD - a516digital

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Update on Samsung TV losing sound on only HD channels.
My TV software update says I'm using version ending 2006.0
Samsung are aware of issue and my TV ue32es6800 is one of those effected.
Something to do with broadcasters changing things and now a new update for TV is expected within the next couple of weeks - so end of May 'ish.
The new software version will end with 2008.0.
So wait a while and try to get update to software as it is supposed to fix this ongoing issue.

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