All posts by Paul Bevis
Below are all of Paul Bevis's postings, with the most recent are at the bottom of the page.
Firstly, apologies for not saying that I live in the SP4 area, in my first post. More importantly, now know ing that I was not alone on having the HDD lip sync problem, I contacted the BBC help line, 03700-100-123. Selecting option 2, then option 1, it allowed me to talk at some length to an excellent technical person. He took it all very seriously, and asked all the right questions, and in no way rubbished my complaint, nor what I had tried to resolve it. Bottom line, all the information that I had supplied, along with a reference to this website to show that I wasn't the only person or location that was affected, would now be passed on to the engineering team, and I should receive a written respone within ten working days. Should this not happen, please would I contact him again. Lastly, my wife's Hitachi PVR now fails to receive the HDD channels, despite retuning etc., whereas it had done so perfectly up until recently.
I will of course post any replies that I get from the BBC, but if any of you feel inclined to do so, perhaps it will prove that it is not just a "one-off" problem.
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Good news folks - I agree, all HDD channels are working fine again here in SP4. today (Monday 28th) My Samsung TV has no lip sync problems, and my wife's Hitachi recorder is also receiving the HDD channels perfectly again. In both cases, no futher adjustments or re-tuning was carried out on either device. Whether I will get the promised report from the BBC Engineering department or not remains to be seen, but I will let you all know what they say if they do.
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Hello everyone
Please see below the excellent response that I have just received from the BBC. Please note that whilst talking to the engineer, he welcomed "someone reporting the problem". He said that it was impossible to monitor all services all of the time, and appreciated our input as well as the confirmation that the new exciter that was fitted at the transmitter, continues to have cured the problem for us. Below I quote, with the permission of the BBC engineer, the complete written confirmation:-
Dear Paul
Reference CAS-3890188-8CDK73
Thank you very much for contacting us concerning the 'synchronisation' problem on BBC HD services.
We passed your report to our transmission provider, Arqiva, and I am happy to confirm, that as a result of their investigation a fault was detected and resolved. I am sorry for any inconvenience this has caused to you and to other viewers watching the Salisbury transmitter.
I am happy for you to post the above on the forum in order to inform the other viewers who were experiencing problems.
As discussed on the phone if you did want to provide feedback for the way our telephone agent handled your telephone call , we would be glad to pass this on to him and his managers.
Please address a letter to Mr Alan Boyle, Head of Spectrum & Investigations, PO Box 1922, Darlington, DL3 0UR
Yours sincerely
Kind regards
James Kelly
BBC Audience Services
www.bbc.co.uk/reception
I will indeed write to Alan, as I was most impressed by the way that he handled my call, and to the subsequent response and repair that was carried out..
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Thursday 23 June 2016 12:50PM
Freeview HD channels Lip Sync problems with the Salisbury transmitter since last week. I have just had an engineer replace the main board in my Samsung TV, and the problem remains. Luckily the John Lewis technical support engineer found this website where it became clear that we are not alone in having this problem. I contacted the Freeview advice line, and they confirmed that there were no reported issues with the Salisbury transmitter, but clearly this is NOT the case. How do I proceed in order to get this resolved?