Chaddesden (NE Derby) - Upstairs I have a separate old freeview box/TV which still receives 'East Midlands Today' as local news on BBC1. It also receives all channels.
Downstairs are two newer TVs which are digital,very recently I have been getting 'Look North' on BBC1 on these 2 TVs,instead of 'EMT' despite the fact that all TVs use the same aerial and signalbooster. This is very annoying. No local news or weather.
All my TVs and booster box and aerial were checked four years ago when I moved in. I have made 3 very long and expensive calls on that 0845 number to get advice which was less than helpful. The manual tuning which I was instructed to do to get back to the Walthamtransmitter was not possible on the larger TV, a Philips which cost £999 four years ago, as it does not have a manual retuning option on it at all. It is fully automatic and yes I have looked everywhere for a manual retune option already. None. The smaller kitchen/diner TV does have a manual retuning option so I tried but this did not work. Now this evening 31.8.2011, after the latest auto-retune the large TV has lost ALL the BBC channels totally.
I now read on your site that the Waltham transmitter will be running at a reduced strength for a considerable time after the switchover. So no chance of getting BBC downstairs for some time, eh? Why does it have to run at reduced strength?
I feel like stopping my direct debit for my TV licence.
What is really annoying, is I could have had help for £40 as a disabled person to 'convert' the analogue TV in the second bedroom but turned this down as I already had digital in other rooms. If I had made use of this offer maybe the technician could have checked reception/signals etc available in my area. One woman on the helpline suggested my aerial might need re-angling. How as a disabled pensioner am I supposed to pay for that now I am not able to work any more? If transmitters cannot be run at full strength why not delay switchover until they can? I certainly did not expect all this trouble, and no longer have any paperwork about the £40 offer of help. Do you have any suggestions which might help before I go mad please? My lodger who pays rent to include all freeview channels is not getting them either, if I lose his rent if he goes elsewhere I will not be able to afford to stay in this house with its adaptations that suit my medical needs. Help please.
Wednesday 31 August 2011 8:33PM
Derby
Chaddesden (NE Derby) - Upstairs I have a separate old freeview box/TV which still receives 'East Midlands Today' as local news on BBC1. It also receives all channels.
Downstairs are two newer TVs which are digital,very recently I have been getting 'Look North' on BBC1 on these 2 TVs,instead of 'EMT' despite the fact that all TVs use the same aerial and signal booster. This is very annoying. No local news or weather.
All my TVs and booster box and aerial were checked four years ago when I moved in. I have made 3 very long and expensive calls on that 0845 number to get advice which was less than helpful. The manual tuning which I was instructed to do to get back to the Waltham transmitter was not possible on the larger TV, a Philips which cost £999 four years ago, as it does not have a manual retuning option on it at all. It is fully automatic and yes I have looked everywhere for a manual retune option already. None. The smaller kitchen/diner TV does have a manual retuning option so I tried but this did not work. Now this evening 31.8.2011, after the latest auto-retune the large TV has lost ALL the BBC channels totally.
I now read on your site that the Waltham transmitter will be running at a reduced strength for a considerable time after the switchover. So no chance of getting BBC downstairs for some time, eh? Why does it have to run at reduced strength?
I feel like stopping my direct debit for my TV licence.
What is really annoying, is I could have had help for £40 as a disabled person to 'convert' the analogue TV in the second bedroom but turned this down as I already had digital in other rooms. If I had made use of this offer maybe the technician could have checked reception/signals etc available in my area. One woman on the helpline suggested my aerial might need re-angling. How as a disabled pensioner am I supposed to pay for that now I am not able to work any more? If transmitters cannot be run at full strength why not delay switchover until they can? I certainly did not expect all this trouble, and no longer have any paperwork about the £40 offer of help. Do you have any suggestions which might help before I go mad please? My lodger who pays rent to include all freeview channels is not getting them either, if I lose his rent if he goes elsewhere I will not be able to afford to stay in this house with its adaptations that suit my medical needs. Help please.