I am writing on behalf of my Mother who has today had to pay a television engineer the sum of £57:60 to have her set retuned to receive BBC1, BBC2, BBC3 and BBC4 following the retune of the 10th of April 2013. She was able to receive all other channels apart from the BBC. Both I and my husband tried to retune these channels, but to no avail. We are both technically competent and have been able, historically, to retune our own set with no problems. She is a pensioner on a limited income and I feel very strongly that she should not have to pay for this retune, through no fault of her own. I would be obliged if you could advise me as to the most appropriate course of action.
Saturday 13 April 2013 5:44PM
I am writing on behalf of my Mother who has today had to pay a television engineer the sum of £57:60 to have her set retuned to receive BBC1, BBC2, BBC3 and BBC4 following the retune of the 10th of April 2013. She was able to receive all other channels apart from the BBC. Both I and my husband tried to retune these channels, but to no avail. We are both technically competent and have been able, historically, to retune our own set with no problems. She is a pensioner on a limited income and I feel very strongly that she should not have to pay for this retune, through no fault of her own. I would be obliged if you could advise me as to the most appropriate course of action.